Customer Deliver Analyst

Customer Deliver Analyst

我们做什么

在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。

我们是谁

我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.

Role reports to：

Senior Manager Customer Logistics

位置：

North America, United States, Arkansas, Rogers

工作地点：

完全现场

你会做什么

Key Responsibilities:

The Customer Deliver Analyst plays a critical role in improving customer experience and supply chain performance through data-driven decision making, digital tools, and AI-enabled and data-driven problem solving. This role partners across Sales, Customer, Planning, Transportation, Distribution, and Deliver teams to identify root causes, anticipate risks, automate recurring work, and recommend solutions that improve service, cost, inventory health, and operational execution.

Primary functional responsibilities can include:

• Use AI-enabled tools, automation, and advanced analytics to identify trends, root causes, service risks, and improvement opportunities across order management, replenishment, inventory, and logistics.
• Apply AI and digital tools to simplify recurring analysis, improve reporting speed, reduce manual work, and support faster decision-making.
• Translate complex data into clear business recommendations, including customer-level, SKU-level, ship-to-level, and network-level insights.
• Use tools such as Microsoft Copilot, Excel, Power BI, SAP/BW, EDI, Celonis, and other analytics platforms to investigate issues, summarize findings, and support continuous improvement.
• Collaborate with sales, customer, supply chain, and logistics teams to ensure accurate forecasting, improved logistics efficiency and efficient inventory replenishment.
• Lead and support process improvement initiatives focused on cost reduction, service level enhancement, and operational efficiency.
• Prepare and present data-driven recommendations to internal stakeholders and leadership.
• Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.
• Participate in cross-functional projects focused on supply chain optimization and customer service enhancement.
• Lead initiatives to standardize reporting formats, templates, and processes across the team and department.
• Design and maintain dashboards and regular reports for key supply chain metrics (e.g., forecast accuracy, service levels, inventory turns, on-time delivery).
• Lead short-term Sales & Operations execution alignment across cross-functional teams to ensure responsiveness and agility.
• Develop and leverage key business relationships to understand the customer expectations and internal policies/capabilities to proactively manage the business to meet customer expectations. 
• Identify, plan and implement end-to-end solutions that improve service, cost, or develop new capabilities
• Analyze, recommend, and implement modifications to customer purchasing patterns and Kenvue network for optimal service and improved logistics efficiencies
• Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures
• Find opportunities to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization.
• Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions
• Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
• Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).
• Support Sales/Demand Planning by providing item level POS and Supply Plan data and feature/ad/promo or reset ship dates.

What we are looking for

Required Qualifications

• Minimum of 0-2 years of related work experience required.
• Bachelor's Degree.
• Solid problem-solving and analytical skills required.
• Proficiency with MS Office, including advanced Excel required.
• Experience with data visualization tools (e.g., Tableau, Qlik, or Power BI, etc.) required.

Desired Qualifications

• Experience with developing digital solutions preferred.
• SAP experience preferred.
• Demonstrated ability and desire to learn and optimize new systems and applications preferred.
• A customer-centric mindset, with customer-facing working experience, is preferred.
• Experience working in the End-to-End Supply Chain (Sourcing, Planning, Manufacturing, Transportation, Distribution, Customer Service) is preferred.
• Business applications preferred, such as BW, EDI, Celonis or other ERP Systems.
• Process Excellence training or certification such as Lean, Six Sigma is preferred.
• Strong project management skills are preferred.
• Strong collaboration and communication skills with experience working on multi-functional teams preferred.

对您有什么好处

$61,880.00 - $87,360.00

这考虑了许多因素，包括工作地点、候选人的技能、经验、教育水平和其他与工作相关的因素

Kenvue 很自豪能成为一个机会均等的雇主。所有合格的申请人都将根据业绩获得就业考虑，不分种族、肤色、宗教、性别、性取向、性别认同、年龄、国籍或受保护的退伍军人身份，并且不会因残疾而受到歧视。