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Customer Experience Specialist - Supply Chain

职位职能:
发布日期:
结束日期:
ID:
2507035208W

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Kenvue 目前正在招聘 a:

Customer Experience Specialist - Supply Chain

我们做什么

Kenvue,我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础,植根于科学,是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。

我们是谁

我们的全球团队由 ~ 22,000 名才华横溢的员工组成,他们的职场文化中,每个声音都很重要,每一个贡献都受到赞赏。 我们热衷于洞察, 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心,成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本,热切关怀,以科学赢得信任,以勇气解决——有绝佳的机会等着您!加入我们,塑造我们和您的未来。有关更多信息,请单击 here.

Role reports to:

Customer Supply Chain Manager Grocery

位置:

Asia Pacific, Australia, New South Wales, Sydney

工作地点:

混合

你会做什么

Note: This is a 12-month contract

Responsible for the development of the customer connect function. This includes delivery of customer service, high customer satisfaction and continuous supply chain improvement. This role will help drive the development of operations to deliver key service outcomes for our customers. It is essential that this role develops strong relationships with customers’ supply chain teams through regular meetings, defining a common agenda and collective goal setting. 

Customer service:

  • Contribute to the achievement of KPI’s targets including but not limited to: DIFOT, OBSL, SIF, SOT, Advantage surgery, palettization, supply compliance, MLOR compliance.
  • Tactical day-to-day management of the customers’ supply chain requirements (facilitation of BIS requests, EDI, customer service support, RDD, end-of month etc.)
  • Analyze & report reasons for service failures in AU/NZ.  Identify and coordinate service recovery initiatives in instances where customer expectations would otherwise not be met and drive initiatives to correct & prevent future occurrences. 
  • Facilitate the alignment of demand and supply forecasts between Buying Teams, Demand Forecasting and customers; including but not limited to seasonal and major events.
  • Maintaining ordering parameters to utilize efficient ordering systems, allowing for accurate planning and stock flow between Kenvue and customers.

Internal and external stakeholder management:

  • Preparation of presentation decks for AU/NZ F2F customer supply chain meetings and assist facilitating meetings - primarily NZ.
  • Ownership of internal and external ANZ reporting processes.  
  • Analyze the metrics of performance. Coordination of meetings, problem solving. Alignment for Customer/Internal presentations, initiatives follow up.
  • Assist claims team with claim escalations and required documentation.
  • Supply stock status updates to commercial teams and Integrated Supply Planners.

Strategic development:

  • Partner with commercial team to deliver account or channel specific supply chain initiatives and data integrity.
  • Development of new tools to strengthen processes and automate tasks.
  • Detect improvement areas and propose options for cost saving.
  • Analyze and report Cost to Deliver metrics.

Integrated business planning:

  • Supply risk reporting
  • Customer inventory and order plan reporting to commercial and DP monthly actions.

What we are looking for

  • Preferred minimum education: Tertiary degree or equivalent work experience considered. A minimum of 5 years’ experience in a FMCG or Consumer Pharma company. Sales operation experience will be a plus to help build strong X-functional collaboration.
  • Preferred area of study: Engineering, Math, Physics, Supply Chain, Accounting
  • Ability to build and maintain strong commercial relationships
  • Confident ability to influence both internal and external stakeholders

What’s in it for you

  • Competitive Benefit Package*        
  • Paid Company Holidays, Paid Vacation, Volunteer Time & More!        
  • Learning & Development Opportunities        
  • Kenvuer Impact Networks        
  • This list could vary based on location/region

       

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

       

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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