Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Warehousing & Transportation Manager位置：
Asia Pacific, Philippines, Metro Manila, Taguig工作地点：
混合你会做什么
The Customer Service Officer is responsible for supervising daily customer service operations, coaching and training staff, and ensuring customer satisfaction by resolving complex issues. You will also monitor compliance, prepare reports and budget recommendations, and advise management on process improvements:
Key Responsibilities
Lead and inspire a dynamic customer service team to exceed performance targets through innovative coaching, motivational strategies, and overseeing daily operations to ensure high-quality service delivery and customer satisfaction.
Design and implement customer engagement protocols and training programs that enhance satisfaction, loyalty, team skills, and performance.
Analyze customer feedback, service metrics, and operational data to identify trends, develop proactive solutions, and recommend process improvements.
Champion the integration of advanced CRM tools and technologies to streamline service delivery and personalize customer interactions.
Foster a culture of continuous improvement by encouraging creative problem-solving, knowledge sharing, and compliance with company policies, procedures, and regulatory requirements.
Collaborate cross-functionally and with management to align customer service initiatives and strategies with broader organizational goals, business objectives, and market trends.
Design and execute customer satisfaction surveys and use insights to drive service enhancements.
Resolve escalated and complex customer issues promptly and effectively.
Contribute to the formulation of business objectives, policies, and procedures to improve customer service operations.
Set clear performance goals for staff, conduct evaluations, and participate in recruitment and hiring decisions.
What we are looking for
Required Qualifications
At least 3 years and above years of progressive experience in customer service or related supervisory roles.
Strong negotiation, communication, and interpersonal skills to effectively manage teams and customer interactions.
Desired Qualifications
Proven ability to leverage technology and data analytics to drive service innovation and operational efficiency.
Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint.
Demonstrated ability to analyze data and develop actionable strategies to improve business outcomes.
Exceptional interpersonal and communication skills, with a flair for inspiring and managing diverse teams.
Strong strategic thinking and decision-making aptitude, capable of navigating complex customer scenarios with creativity.
Proactive and results-driven mindset with the ability to work independently and lead teams without direct authority.
Entrepreneurial approach with a focus on achieving both short-term targets and long-term organizational goals.
Excellent presentation skills to communicate ideas and performance metrics clearly to stakeholders.
Strong organizational, planning, and technical skills to manage multiple priorities efficiently.
Exceptional written and verbal communication skills to facilitate clear and effective information exchange.
A passion for cultivating a customer-centric environment that embraces change and champions excellence.
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