Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Senior Customer service supervisor位置：
Europe/Middle East/Africa, Czechia, Prague, Prague工作地点：
混合你会做什么
The Customer Service Specialist will be responsible for providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and a high standard of communication to business partners and customers.
Essential duties and responsibilities
- Individual will serve as a key point of contact for internal Kenvue functions (for example Commercial and Plan Supply Chain) and external parties on any order related inquiries/complaints. These will be logged and progressed via CRM
- Individual will assess and drive resolution of any order management issues with the relevant business partners (e.g. AR, Commercial, Plan Supply Chain, LSP)
- The Customer service specialist will have to build and maintain good relationship with customers. Adjust and personalize approach towards them with a goal of excellent customer experience.
- Facilitate order management activities including:
- Validating orders.
- Processing quotes for products and services.
- Processing customer sales orders, free goods, rush orders, and samples.
- Responding to customer inquiries for new and existing orders.
- Assist customers to perform simple self-service tasks.
What We Are Looking For
Required Qualifications
- 1-3 years of relevant experience.
- Excellent language skills in English
Preferred Qualifications
- Technical skills: MS Office, SAP.
- Office skills: Standard office telephone, Email, Outlook.
- University/Bachelor’s Degree or Equivalent.
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications.
What’s In It For You:
Employee Benefits:
- 5 weeks of vacation and 3 sick days
- Hybrid model of working / home office
- Pension Insurance
- Meal vouchers, Pluxee benefit cafeteria, Company products with discount
- Language courses contribution
- Referral award
- Public transportation allowance
- Bonus based on company policy
Office Facilities:
- Nice area with restaurants with metro station 300 m from office
- Modern office with coffee and fruits, focus rooms
Health and Wellness Benefits:
- On-site gym and massages
- Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
- Multisport card
- Parental leave and early returning parents program
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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