Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
シニアマネージャー位置：
Asia Pacific, Japan, Tokyo-To, Tokyo工作地点：
混合你会做什么
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Who we are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.
Job Title: Customer Service Representative
Report Line: [Customer Service Manager]
Location: [Kudan]
Job Type: [Full-time]
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Also, the candidate will be responsible for overseeing the entire order process, from receipt through fulfillment. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with both internal teams and customers. The ideal candidate will ensure timely order processing, maintain accurate records, and work collaboratively to resolve any issues that arise during the order lifecycle. You will serve as the first point of contact for our clients and play a vital role in enhancing their satisfaction and loyalty.
Key Responsibilities:
- Develop and implement innovative customer service strategies to enhance customer satisfaction
- Coordinate and oversee customer service operations to ensure efficiency and effectiveness
- Develop and implement innovative customer service strategies to enhance customer satisfaction. This will include collaboration with customers and Kenvue sales.
- Coordinate and oversee customer service operations including order management to ensure efficiency and effectiveness. This will include outsource management.
- Communicate with customers regarding order status, shipping updates, and any potential delays.
- Provide and report Customer Service related reports.
- Process customer orders accurately and efficiently by using SAP.
Qualifications:
What we are looking for
Required Qualifications
- 3-5 years of proven working experience in customer service and SCM or related field
- Bachelor’s degree or higher preferred
- Solid understanding of customer service principles and practices including order management
- Excellent communication and problem-solving skills and attention to detail
- Strong focus to customers’ benefit with communication and interpersonal skills
- Excellent verbal and written communication skills in Japanese. English is preferable.
- A positive attitude and a passion for helping others.
Desired Qualifications
- Ability to think creatively and problem-solve in a fast-paced environment
- Experience with CRM software and customer service tools (e.g. SAP, MS Office, Power BI)
- Ability to work collaboratively with cross-functional teams
- Experience in handling customer inquiries and resolving issues effectively
【職務概要】
私たちは、お客様に情熱と献身を持って対応できるカスタマーサービス担当者を募集しています。理想的な候補者は、お問い合わせ対応や問題解決を通じて、ポジティブで質の高い顧客体験を提供できる方です。
このポジションでは、注文の受領から納品までのプロセス全体を管理する責任を担っていただきます。業務を円滑に進めるためには、優れた組織力、細部への注意力、社内チームやお客様との円滑なコミュニケーション能力が求められます。
また、迅速かつ正確な注文処理や記録管理、注文に関するトラブル対応などにも積極的に取り組んでいただきます。お客様にとっての最初の窓口として、満足度と信頼を高める重要な役割を担っていただきます。
【主な業務内容】
顧客満足度向上に向けた革新的なカスタマーサービス戦略の立案と実施（営業チームとの連携を含む）
カスタマーサービス業務全体（注文管理を含む）の統括と効率化（外部委託業者の管理も含む）
注文状況や配送状況、遅延などに関する情報をお客様へ適切に案内
カスタマーサービスに関するレポートの作成と報告
SAPを使用した正確かつ効率的な注文処理
【応募資格】
■必須要件
カスタマーサービスまたはサプライチェーン業務における3〜5年程度の実務経験
大卒以上が望ましい
顧客対応や注文管理に関する深い知識と実践経験
高いコミュニケーション能力、問題解決力、細部への配慮
顧客の立場に立った対応ができる対人スキル
日本語での優れた口頭・書面コミュニケーション能力（英語力があれば尚可）
前向きな姿勢と、周囲を支える熱意
■歓迎要件
変化の速い環境下での柔軟かつ創造的な対応力
CRMソフトウェアやカスタマーサービスツール（SAP、Microsoft Office、Power BIなど）の使用経験
部門を超えたチームと協力して業務を進めた経験
顧客からの問い合わせ対応や課題解決の経験
如果您是残障人士，请查看我们的 残障人士援助页面了解如何申请便利
