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Global Technology & Content Management Analyst

职位职能:
发布日期:
结束日期:
ID:
2507034241W

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Global Technology & Content Management Analyst

我们做什么

Kenvue,我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础,植根于科学,是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。

我们是谁

我们的全球团队由 ~ 22,000 名才华横溢的员工组成,他们的职场文化中,每个声音都很重要,每一个贡献都受到赞赏。 我们热衷于洞察, 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心,成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本,热切关怀,以科学赢得信任,以勇气解决——有绝佳的机会等着您!加入我们,塑造我们和您的未来。有关更多信息,请单击 here.

Role reports to:

Associate Manager, Global Technology & Content Management

位置:

Asia Pacific, Philippines, National Capital, Paranaque

工作地点:

混合

你会做什么

Key Responsibilities

The Analyst’s key responsibilities include:

  • Request and document complex local data change controls, collaborating with the local requester to ensure that the change requested adheres to the master data processes and partners’ requirements at the global and regional levels.
  • Curate and publish corporate, brand and product knowledge articles ensuring accurate and consistent information is available to the GCC and its partners.
  • Maintain accurate and detailed content management workflow statistics supporting dashboard metrics.
  • Collaborate with Information Technology to report and help solve content management tools and applications.
  • Contribute to master data change controls and knowledge projects, including defining and refining requirements, partner expectations and timelines, and communications at governance meetings.
  • Identify novel approaches to master data and knowledge management to simplify and streamline processes.
  • Request and execute change controls, aligning to regional and global master data governance.
  • Ensure the usability and integrity of system master data and content by reviewing a representative set of change requests for accuracy, completeness and applicability to business rules.
  • Assist with training and development of training materials as needed.
  • Review Master Data Management standard operating procedures, work instructions and forms.
  • Contribute to incidences, investigations and corrective actions / preventative actions.
  • Support system upgrade activities including: requirements definition, testing and training.
  • Work multi-functionally with and mentor Content Analyst and System Analyst Contractors to ensure end-to-end alignment within system and across system maintenance activities.
  • Exercise the highest level of integrity with performed responsibilities and tasks.
  • In a timely and prompt manner, identify, report and seek correction for deviations.
  • Embrace a behavior of employee involvement and dedication to doing the job right the first time.

Qualifications

The qualifications include:

  • BA/BS in business or technology required
  • Proficiency in Microsoft Excel; visual basics programming experience required
  • Minimum 4 - 6 years’ experience in enterprise systems and content administration; contact centers/customer service environments and work in global product databases required
  • Understanding of data/knowledge management systems and supporting automation tools and applications; experience in data hierarchies required
  • Understanding of content management supporting systems operations; experience in product configurations required
  • Experience in Supply Chain SAP product master data configuration required
  • Good technical and analytical skills with the proficiency to pinpoint data anomalies in records based on analysis
  • Strong customer service orientation, creative and positive problem solver
  • Strong leadership skills, able to direct individuals in the context of project related activities
  • Excellent written and verbal communication skills
  • Proven critical thinking skills

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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