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Role reports to:
Invoice to Cash Senior Team Lead (Thai Bilingual)位置:
Asia Pacific, India, Karnataka, Bangalore工作地点:
混合你会做什么
Position: Invoice to Cash Senior Analyst
Location: Bengaluru
Work Arrangement: Hybrid
Reports to: Invoice to Cash Senior Team Lead
Role Overview
The Invoice to Cash Senior Analyst will manage the end-to-end Invoice-to-Cash cycle for Thailand.
Key Responsibilities
- Manage end-to-end collections for Thailand, ensuring payments are received on time, and collection targets are met.
- Review AR ageing regularly, prioritize overdue accounts based on value and risk, and take appropriate collection actions.
- Contact customers through emails, calls, statements of account, and dunning notices to follow up on overdue invoices and secure payment commitments.
- Maintain accurate and timely collection records, including customer responses, payment commitments, dispute details, and follow-up actions, and prepare reliable AR forecasts.
- Provide input for credit assessments and manage sales order holds and releases.
- Investigate and resolve disputes, deductions, short payments, claims, missing invoices, and account discrepancies in collaboration with customers and cross-functional stakeholders.
- Perform customer account reconciliations and provide statements of account, invoice copies, credit notes, payment details, and other supporting documents as required.
- Prepare multiple reports and conduct periodic customer account reviews with internal stakeholders to discuss overdue balances, disputes, payment commitments, and required actions.
- Support write-off proposals, month-end closing, audits through accurate analysis and supporting documentation.
- Maintain SOPs, process documentation, and escalation matrices; support team training and issue resolution; and contribute to automation, standardization, and continuous improvement.
- Perform other collection and Invoice to Cash activities as required.
Required Education:
Bachelor’s degree in finance, Accounting, Business Administration, Commerce, or a related field preferred. Candidates from other disciplines may be considered with at least five years of relevant experience in Collections or Accounts Receivable.
Required Experience and Skills
- 3 to 5 years of relevant experience, preferably in Collections and Accounts Receivable.
- Strong knowledge of AR ageing, DSO, account reconciliation, deductions, write-offs, credit risk, and collection processes.
- Proficiency in Thai and English, including written and verbal business communication.
- Hands-on experience with SAP and advanced Microsoft Excel.
- A process-improvement mindset with the ability to identify opportunities for automation, standardization, and operational efficiency.
- Ability to work independently with an ownership mindset, communicate effectively with stakeholders, manage multiple priorities, adapt to changing business needs, and meet deadlines under pressure.
- Strong attention to detail and a commitment to accuracy, integrity, and compliance
- Strong analytical and reporting skills, with the ability to identify trends and provide actionable insights.
- Experience in the consumer health, pharmaceutical, or FMCG industry is an advantage.
Work Schedule:
- APAC business hours (6:30 AM to 3:30 PM India)
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