Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Director Global Complaint Vigilance位置：
Europe/Middle East/Africa, Czechia, Prague, Prague工作地点：
混合你会做什么
The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:
Key Responsibilities
Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements
Lead a team to investigate and resolve product quality complaints effectively and efficiently
Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction
Develop and implement strategies to improve complaint handling processes
Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints
Provide guidance and training to staff on complaint handling procedures and best practices
Lead and oversee the development of innovative strategies to enhance the existing complaint processing system
Implement advanced systems for analyzing and predicting trends in product quality complaints
Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices
Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards
Required Qualifications
Minimum 8 years of experience in complaint management or related field
2-3 years of leadership experience
Bachelor’s Degree in Science/Engineering or a related discipline
Strong knowledge of regulatory requirements related to complaint handling and vigilance
Excellent communication and interpersonal skills to effectively interact with stakeholders
Proven leadership abilities to manage a team and drive results in a fast-paced environment
Expertise in product quality complaint management systems is a must
Proven track record of leading cross-functional teams and driving business growth
Strong analytical skills to interpret complex business data and make informed decisions
Ability to influence decision-making at executive levels both internally and externally
Demonstrated leadership in navigating through ambiguity, conflict, and complexity
Language Requirement: Local and English (effectively writing & speaking)
WHAT IS IN FOR YOU
Employee Benefits:
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time & More!
Home Office possibilities and working from anywhere (up to 30 days/year)
Pension Insurance
Learning & Development Opportunities
Meal vouchers, Pluxee benefit cafeteria, Company products with discount
Public transportation allowance
Employee Resource Groups
Office Facilities:
Nice area with restaurants with metro station 300 m from office
Modern office with coffee and fruit, focus rooms
Health and Wellness Benefits:
On-site gym and massages
Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
Multisport card
Parental leave and early returning parents program
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