Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Sr. Manager, Digital Solutions & Business Operations位置：
Asia Pacific, India, Karnataka, Bangalore工作地点：
混合你会做什么
Job Title: Manager, Support and Business Operations
Company: Kenvue
Location: Bengaluru
Job Type: Full-Time
About Kenvue:
Kenvue is a leading consumer health company dedicated to providing innovative health solutions that enhance the well-being of people around the globe. We are committed to delivering quality products while ensuring customer satisfaction and operational excellence.
Position Overview:
We are seeking an experienced Manager of Support and Business Operations to lead our team in optimizing support functions and streamlining business operations. The ideal candidate will possess over 10 years of experience in support and business operations, demonstrating a strong ability to drive operational efficiency, enhance customer satisfaction, and foster cross-functional collaboration.
Key Responsibilities:
1. Team Leadership:
- Lead, mentor, and develop a diverse team of support and operations professionals.
- Foster a culture of continuous improvement, accountability, and high performance.
2. Operational Excellence:
- Oversee the daily operations of the support team, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement processes and procedures to enhance operational efficiency and customer satisfaction.
3. SLA Tracking and KPI Management:
- Establish, monitor, and report on Service Level Agreements (SLAs) to ensure compliance and timely service delivery.
- Define, track, and analyze key performance indicators (KPIs) related to support operations, customer satisfaction, and team performance.
- Utilize SLA and KPI data to identify trends and make informed decisions to drive continuous improvement initiatives.
4. Strategic Planning:
- Collaborate with senior leadership to define business goals and develop strategies that align with Kenvue’s objectives.
- Identify opportunities for process improvement and innovation within support and business operations.
5. Cross-Functional Collaboration:
- Work closely with various departments, including Sales, Marketing, and Product Development, to ensure alignment and support for business initiatives.
- Act as a liaison between support teams and other business units to facilitate communication and resolve issues.
6. Internal Customer/ End User Focus:
- Champion an end-user/ internal customer-centric approach within the organization, ensuring that customer needs and feedback are prioritized in all operational decisions.
- Develop and maintain strong relationships with key stakeholders, including end-user/ internal customers, to understand their needs and expectations.
7. Training and Development:
- Design and implement training programs to enhance the skills and knowledge of support staff.
- Stay current on industry trends and best practices to ensure the team remains competitive and informed.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
- 10+ years of experience in support and business operations, preferably within the consumer health or related industry.
- Proven track record of successfully managing teams and driving operational improvements.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple teams.
- Experience with customer relationship management (CRM) systems and operational tools.
- Strong problem-solving skills and a strategic mindset.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- The chance to make a meaningful impact on the health and well-being of consumers around the world.
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