Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Global People Support Sr Manager位置：
Asia Pacific, Philippines, National Capital, Paranaque工作地点：
混合你会做什么
What You Will Do
The People Support Associate will work to resolve global employee inquiries, concerns and issues regarding People Services through phone, email, web-form, and chat. This person works to meet all expected service levels and business performance goals, providing a full range of services.
Key Responsibilities
Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, web-form and chat.
Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
Effectively diagnose and troubleshoot issues, identify the root cause, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures.
Demonstrate proficiency in utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries.
Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
Actively participate in process improvement initiatives by identifying areas for optimization, suggesting improvements, and implementing best practices to enhance the overall employee experience.
Adhere to quality standards and guidelines to ensure the delivery of accurate and high-quality customer service. Participate in quality monitoring programs and take corrective actions to address areas of improvement.
Contribute to the development and maintenance of knowledge base articles, process documentation, and standard operating procedures.
What We Are Looking For
Required Qualifications
Strong preference will be given for multi-lingual speakers including English, Chinese, Japanese.
A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
Ability to empathize with customers, actively listen to their concerns, and maintain patience and composure during challenging interactions.
Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations. Strong organizational skills, meticulous attention to detail, and a determined approach to resolving any outstanding issues.
Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications. Possesses an excellent telephone manner and effectively communicates with clarity, conciseness, and professionalism.
Demonstrates trustworthiness and discretion in securing and maintaining confidential information. Exhibits professionalism and exercises sound judgment.
Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Desired Qualifications
Experience with service center technologies (ServiceNow, Genesys Cloud etc) and processes (e.g. Onboarding, Benefits, Exit, Data Management and other HR and Payroll inquiries).
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