Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Director Global Complaint Vigilance位置：
Europe/Middle East/Africa, Czechia, Prague, Prague工作地点：
完全现场你会做什么
Job Overview: We are looking for a Product Quality Complaint Analyst II who will play a key role in managing product quality complaints for the EMEA region and globally as needed. If you have experience in product quality, handling complaints, and working in manufacturing and packaging, we want to hear from you!
Key Responsibilities:
Complaint Assessment: Review and assess product quality complaints to ensure they align with our quality program. This includes verifying customer feedback, lot numbers, and identifying trends.
Data Analysis: Analyze complaint data to ensure timely processing and investigation of product quality issues.
Information Review: Process updates from our call center and medical safety teams to determine their impact on complaint investigations.
Cross-Functional Collaboration: Work closely with various teams, including Global Consumer Care and Medical Safety, to resolve complaints efficiently.
Complaint Monitoring: Keep track of complaint records in our management system to ensure that standard procedures are followed and complaints are resolved timely.
Reporting: Prepare reports for internal and external audits as required.
Data Compilation: Gather product and lot-specific complaint data and metrics as requested.
Project Support: Assist with global and regional projects and communicate effectively with management at all levels.
Continuous Improvement: Participate in projects aimed at improving our complaint management processes.
Required Qualifications:
- Bachelor’s Degree in Science, Engineering, or a related field.
- At least 3 years of experience in Quality Assurance or complaint management within the pharmaceutical, medical device, or nutritional industries.
- Strong attention to detail and the ability to document and track complaint investigations.
- Proficient with computer systems, particularly Microsoft Office Suite.
- Language Requirement: Fluent in local language and English (both written and spoken).
Desired Qualifications:
- Strong analytical skills to interpret complex data and identify trends.
- Experience with data analysis and reporting tools.
- Excellent communication and interpersonal skills for effective teamwork.
- Ability to adapt to changing priorities in a fast-paced environment.
- Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.
What’s In It For You:
Employee Benefits:
- 5 weeks of vacation and 3 sick days.
- Flexible hybrid work model (1 day in the office)
- Pension insurance.
- Meal vouchers and company product discounts.
- Contribution towards language courses.
- Referral bonus.
- Public transportation allowance.
- Performance-based bonuses.
Office Facilities:
- Convenient office location near metro and restaurants.
- Modern workspace with amenities like coffee, fruit, and focus rooms.
Health and Wellness Benefits:
- On-site gym and massage services.
- Wellbeing reimbursement and support for long-term illness.
- Accident, life, and disability insurance.
- Multisport card.
- Parental leave and early-returning parent programs.
Kenvue is proud to be an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status. We also do not discriminate based on disability.
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