Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Director Global Complaint Vigilance位置：
Europe/Middle East/Africa, Czechia, Prague, Prague工作地点：
完全现场你会做什么
Job Overview: We are seeking a Product Quality Complaint Analyst III to join our team. This role is crucial for managing product quality complaints for the EMEA region and globally as needed. If you have a strong background in product quality, complaint management, and experience in manufacturing and packaging, we want to hear from you!
Key Responsibilities:
Complaint Evaluation: Assess complaints as part of our product quality program. This includes analyzing trends, assigning complaints to the correct manufacturing site, reviewing site investigations, and ensuring complaints are appropriately closed or escalated.
Information Processing: Review updates from our call center and medical safety teams to evaluate their impact on complaint triage and investigation processes.
Cross-Functional Collaboration: Work with teams such as Global Consumer Care and Medical Safety, as well as external representatives, to efficiently resolve complaints.
Reporting and Reviews: Contribute to Annual Drug Product Reviews, prepare Complaint Vigilance reports, and create presentations following established procedures. Ensure meeting minutes are documented and action items are completed.
Project Participation: Engage in projects related to enhancing our Complaint Vigilance processes and implementing system improvements.
Record Monitoring: Monitor complaint records in our management system to ensure adherence to standard processes and timely closure of complaints.
Data Compilation: Compile and analyze product and lot-specific complaint data and closure metrics as requested.
Audit Support: Serve as a Subject Matter Expert during internal and external audits and inspections.
Required Qualifications:
- Bachelor’s Degree in Science, Engineering, or a related field.
- A minimum of 5 years of experience in Quality Assurance or complaint management within the pharmaceutical, medical device, or nutritional industries.
- Detail-oriented with strong documentation skills for tracking corrective actions and investigations.
- Solid understanding of regulatory requirements and quality assurance processes in the healthcare sector.
- Proficient with computer applications, particularly Microsoft Office Suite.
- Strong analytical skills with the ability to interpret complex data and identify trends.
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
- Language Requirement: Fluent in local language and English (both written and spoken).
Desired Qualifications:
- Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
- Strong problem-solving abilities with a focus on accuracy in data analysis and reporting.
- Advanced skills in PowerPoint and Excel, including v-lookup, h-lookup, macros, and pivot tables.
- Experience in supporting manufacturing, packaging, and development operations.
- Familiarity with analytical and reporting tools such as Power BI and Tableau.
What’s In It For You
Employee Benefits:
- 5 weeks of vacation and 3 sick days
- Hybrid model of working / home office
- Pension Insurance
- Meal vouchers, Pluxee benefit cafeteria, Company product discounts
- Language course contribution
- Referral award
- Public transportation allowance
- Bonus based on company policy
Office Facilities:
- Office near metro with nearby restaurants
- Modern workspace with coffee, fruit, and focus rooms
Health and Wellness Benefits:
- On-site gym and massages
- Wellbeing reimbursement, long-term illness support
- Accident, life, and disability insurance
- Multisport card
- Parental leave and early-returning parent program
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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