Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
R2P Triage Team Lead位置：
Europe/Middle East/Africa, Czechia, Prague, Prague工作地点：
混合你会做什么
This position is a maternity cover for 18 months (with possible prolongation to 24 months) or further development inside the company.
The R2P Specialist will be responsible for being the “single point of contact” for interactions between the requesters and business partners, Procurement sourcing operation, Procurement strategic and Accounts Payable (as needed) ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance with no touch transactions – i.e. Basic navigation guidance/help and more detailed assistance for low and high touch transactions - i.e. requisition creation, PO creation, receiving, PO closure and status updates.
Key Responsibilities
Triage & Concierge Management
- Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.
- Provides end user support for the Ariba eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions – following the category card instructions.
- Manage and resolve tickets requests in ServiceNow.
- Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Ariba guided buying (applicable for requests w/ Sourcing activities)
Request for New or Changes to Supplier Data
- Coordinate new supplier requests or supplier data changes with procurement.
- Defines data review approach between the requestor and/or the vendor as necessary, by prioritizing compliance on supplier and category selection.
- Monitors compliance to existing policies and data standards
Stakeholder Management/Customer Service/L3 Helpdesk Escalation:
- Deliver service excellence and maximize customer service satisfaction
- Identify, resolve and communicate critical user support issues in a timely manner.
- Execute Voice of the Customer (VOC) action plan from different stakeholders
- Maintain professional attitude during service delivery and resolution of issues
- Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
- Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers
- Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
- Implement communication plans, change management frameworks, and support change management integration activities
Quality Management:
- Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
- Perform root cause analysis on recurring and/or quality issues
- Identify action plan for quality improvement
- Work with Third Party Service Providers and different business functions for action planning and execution
- Participate in Daily Management Systems to assess capacity, issues and focus areas
What We Are Looking For
Required Qualifications
- Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset
- Experience: Required years of related experience: 3+ Years
- Languages: Fluent in English; another European language is a plus out of Spanish, German, French, Italian, Dutch or other
Desired Qualifications
- Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)
- Must have demonstrated experience with data analysis.
- Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization.
- Strong MS Excel, PowerPoint, and Word skills.
- Experience supporting system transitions, implementations, or process migrations
- Flexibility and adaptability in a fast-paced environment
What’s In It For You:
Employee Benefits:
- 5 weeks of vacation and 3 sick days
- Hybrid model of working / home office
- Pension Insurance
- Meal vouchers, Pluxee benefit cafeteria, Company products with discount
- Language courses contribution
- Referral award
- Public transportation allowance
- Bonus based on company policy
Office Facilities:
- Nice area with restaurants with metro station 300 m from office
- Modern office with coffee and fruits, focus rooms
Health and Wellness Benefits:
- On-site gym and massages
- Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
- Multisport card
- Parental leave and early returning parents program
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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