Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Requisition to Pay End to End Support Lead位置：
Asia Pacific, Philippines, National Capital, Paranaque工作地点：
混合你会做什么
What you will do
We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.
Key Responsibilities:
Procure-to- Pay & Accounts Payable Duties:
Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
Check and understand the status of purchase requisitions and be able to communicate to owners where it is in the PR/PO creation process. Review and understand purchase orders contents and its connection to invoices.
Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures. Review and verify invoices, ensuring they were accurately processed and paid.
Reconcile accounts payable transactions and resolve discrepancies.
Assist in the maintenance of supplier records.
Support internal teams with financial documentation requests.
Contact Center Support Duties:
Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, and chat.
Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
Demonstrate proficiency in utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries. Handle inbound customer calls, emails, and chats professionally. Reach out to customers via and outbound.
What We Are Looking For
Required Qualifications:
2+ years of experience in Procurement, Finance and Shared Services or equivalent experience
A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications. Possesses an excellent telephone manner and effectively communicates with clarity, conciseness, and professionalism.
Demonstrated ability to multitask, efficiently handle multiple tasks simultaneously, and manage time effectively in a fast-paced environment.
Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
Thrives in a fast-paced, self-directed team-based environment, delivering results with efficiency and accuracy.
Willingness to work in a shift-based schedule, including holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Preferred Qualifications:
Experience in a shared services organization (e.g. Finance, Procurement, or Accounts Payable resolutions)
Prior experience in a shared services environment, particularly within Finance, Procurement, or Accounts Payable for EMEA region
Solid understanding of requisition-to-pay processes and contact center operations
Familiarity with service center technologies such as ticketing systems, workflow automation tools, and ERP platforms (e.g., SAP, ServiceNow)
Demonstrated ability to manage and resolve high-volume transactional cases with precision and timeliness
Strong analytical skills with a focus on identifying root causes and driving process improvements
Experience supporting internal business requesters and external suppliers in a service-oriented capacity
Knowledge of performance metrics and service level agreements (SLAs) in a support environment
Ability to work collaboratively across cross-functional teams and communicate effectively with diverse stakeholders
High attention to detail and commitment to maintaining data integrity
Proficiency in Microsoft Office, especially Excel and Outlook
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