Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Global R2P End-to-End Support Manager位置：
Asia Pacific, Philippines, National Capital, Paranaque工作地点：
混合你会做什么
We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Lead. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases, and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.
Actively participate in process improvement initiatives by identifying areas for optimization, suggesting improvements, and implementing best practices to enhance the overall employee experience.
Adhere to quality standards and guidelines to ensure the delivery of accurate and high-quality customer service. Participate in quality monitoring programs and take corrective actions to address areas of improvement.
Collaborate with cross-functional teams to escalate and resolve complex inquiries or issues that require specialized expertise. Act as an elevated support resource for administrative tasks, process alignment, and point of contact for different functions within the organization, such as HR, Payroll etc.
Conduct thorough training sessions for new team members and provide ongoing coaching and support to enhance their skills and knowledge. Develop and maintain training materials and ensure consistent and effective training delivery across the team.
Monitor and evaluate the quality of support provided by the team, identifying areas for improvement and implementing appropriate measures.
Contribute to the development and maintenance of knowledge base articles, process documentation, and standard operating procedures.
Monitor real-time contact center performance, including service level adherence, queue management, and agent availability, to make necessary adjustments and ensure optimal customer experience.
Generate and analyze workforce management reports to identify trends, forecast staffing needs, and recommend appropriate scheduling adjustments to optimize resource utilization.
Ability to perform a wide range of administrative activities, including workforce management, report generation, and other ad hoc administrative tasks to support the smooth functioning of the contact center operations.
What We Are Looking For
Required Qualifications:
5+ years of experience in Contact center operations in a BPO or Shared Services managing a team of at least 5 agents.
Proven ability to manage and analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations. Manage and improve call center metrics and improve efficiency of the team.
Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications
Demonstrated ability to multitask, efficiently handle multiple tasks simultaneously, and manage time effectively in a fast-paced environment.
Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
Thrives in a fast-paced, self-directed team-based environment, delivering results with efficiency and accuracy.
Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Preferred Qualifications:
Experience in a shared services organization (e.g. Finance, Procurement, or Accounts Payable resolutions)
Understanding of shared service and contact center operations
Experience with service center technologies and processes
Experience in Accounts Payable an advantage
What’s In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
Learning & Development Opportunities
Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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