Senior Manager, Customer Strategy

Senior Manager, Customer Strategy

我们做什么

在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。

我们是谁

我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.

Role reports to：

Director Cust Strat OGX Rogaine Incub

位置：

North America, United States, New Jersey, Summit

工作地点：

混合

你会做什么

The Senior Manager, Customer Strategy – Incubator will lead the development and execution of customer-centric strategies to deliver profitable omni-channel growth across a dynamic portfolio of emerging brands. This role sits at the intersection of customer, category, and brand strategy, translating enterprise priorities and performance insights into actionable customer plans and execution.

This leader will act as a strategic connector across Customer Development, Brand, Finance, Demand Planning, and eCommerce teams, ensuring alignment from strategy through execution while accelerating growth for incubator brands.

Key Responsibilities

Customer Strategy & Business Leadership

• Lead end-to-end development of customer strategies and joint business plans (JBP) across key retailers and channels

• Identify and activate growth levers (distribution, pricing, promotion, assortment, and shelving) to close gaps vs. plan

• Translate brand/category strategies into customer-specific activation plans that drive incremental growth

• Own customer-facing narratives including line reviews, top-to-tops, and business updates

Incubator Growth Acceleration

• Drive scaled growth for emerging/early-stage brands by building repeatable customer playbooks

• Identify whitespace opportunities, test-and-learn pilots, and new route-to-market strategies

• Balance speed vs. rigor in decision making to support agile incubation models

Data-Driven Insights & Storytelling

• Leverage syndicated data (IRI/Nielsen), panel data, and eCommerce analytics to inform strategy

• Translate complex data into clear, persuasive recommendations to influence senior leaders and customers

• Monitor performance, diagnose gaps, and adjust plans to optimize results

Cross-Functional Leadership

• Serve as the central integrator across Brand, Finance, Demand Planning, Supply, and Category teams

• Ensure alignment between IBP, customer plans, and execution

• Influence without authority to drive outcomes across matrixed teams

Team Leadership & Talent Development

• Manage and coach direct reports (A4 level), driving capability building and performance

• Foster a culture of ownership, agility, and continuous improvement

• Develop talent pipelines and succession plans within Customer Strategy

Financial & Operational Ownership

• Manage forecasting inputs, trade investment recommendations, and budget alignment

• Evaluate ROI of customer investments and optimize resource allocation

• Ensure execution against timelines, deliverables, and financial targets

What we are looking for

Required Qualifications

• A minimum of a Bachelor’s degree required

• 8+ years of experience in customer strategy, sales strategy, category/insights, or related roles

• Proven ability to lead customer-facing strategy and execution across major retailers

• Strong analytical capabilities with experience using syndicated and shopper data

• Demonstrated experience leading and developing teams

• Strong communication and influencing skills across senior stakeholders

Preferred Qualifications

• Experience in CPG, Health, Beauty, or Incubator/Emerging brand environments

• Expertise in omnichannel and eCommerce strategy (Amazon, omnichannel retail)

• Experience working in high-growth or ambiguous environments

• Strong financial acumen (forecasting, trade optimization, P&L understanding)

• Experience translating insights into customer-facing storytelling and sell-in strategies

#LI-AP1

对您有什么好处

$153,850.00 - $217,200.00

这考虑了许多因素，包括工作地点、候选人的技能、经验、教育水平和其他与工作相关的因素

Kenvue 很自豪能成为一个机会均等的雇主。所有合格的申请人都将根据业绩获得就业考虑，不分种族、肤色、宗教、性别、性取向、性别认同、年龄、国籍或受保护的退伍军人身份，并且不会因残疾而受到歧视。