Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Enterprise Applications Lead位置：
Asia Pacific, India, Karnataka, Bangalore工作地点：
完全现场你会做什么
Key Responsibilities
- Define and maintain the ServiceNow platform architecture and roadmap aligned with enterprise IT strategy.
- Lead the design and implementation of scalable ServiceNow solutions across multiple modules.
- Provide technical leadership and architectural guidance to development and platform teams.
- Ensure adherence to ServiceNow best practices, platform standards, and governance frameworks.
- Architect integrations between ServiceNow and enterprise systems using APIs, middleware, and integration frameworks.
- Review and approve solution designs, customizations, and platform enhancements.
- Collaborate with business stakeholders to translate functional requirements into technical architecture.
- Lead platform upgrades, performance optimization, and platform health initiatives.
- Drive adoption of ServiceNow Now Assist capabilities to enable AI-powered productivity across the platform.
- Design and implement Generative AI use cases including incident summarization, knowledge article generation, case summarization, and agent assistance.
- Enable Now Assist integration with Virtual Agent, Knowledge Management, ITSM workflows, and case management.
- Evaluate and recommend new ServiceNow platform features, AI capabilities, and modules.
- Establish development standards, documentation practices, and architectural design patterns.
- Support major ServiceNow implementations, migrations, and enterprise transformation initiatives.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 8+ years of IT experience, with 5+ years in ServiceNow architecture or senior platform development roles.
- Deep expertise in ServiceNow platform architecture and development.
- Strong experience with:
- ServiceNow scripting (JavaScript, Glide APIs)
- Flow Designer and workflow automation
- IntegrationHub and REST/SOAP integrations
- CMDB architecture and ServiceNow data model
- Experience implementing ServiceNow Now Assist features and AI-enabled workflows.
- Strong understanding of ITSM processes and ITIL framework.
Preferred Qualifications
- Experience with multiple ServiceNow modules such as:
- ITSM
- ITBM / SPM
- HRSD
- CSM
- Hands-on experience implementing Now Assist for ITSM, Virtual Agent, and Knowledge Management.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) preferred.
- Experience working with AI-driven automation, digital workflow transformation, or enterprise platform strategy.
Key Competencies
- Strong architecture and solution design skills
- Experience implementing AI capabilities within ServiceNow platforms
- Strategic thinking and platform governance
- Excellent stakeholder communication
- Ability to lead platform engineering teams and influence enterprise architecture decisions
- Strong analytical and problem-solving skills
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