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ServiceNow Development Manager

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ID:
2607044564W
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Kenvue 目前正在招聘 a：

ServiceNow Development Manager

我们做什么

在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。

我们是谁

我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.

Role reports to：

Enterprise Applications Lead

位置：

Asia Pacific, India, Karnataka, Bangalore

工作地点：

混合

你会做什么

The ServiceNow Development Manager is responsible for driving the successful delivery of ServiceNow platform initiatives, managing the Capacity Team to ensure optimal resource allocation, and fulfilling People Manager (PML) duties for assigned staff. This role ensures that all platform delivery outcomes meet quality, timeline, and business objectives while fostering team growth and operational excellence.

The position requires a ServiceNow Certified Architect or Certified Application Developer with a minimum of 10 years’ hands-on ServiceNow experience and proven expertise delivering HR Service Delivery (HRSD) and IT Service Management (ITSM) solutions.

Key Responsibilities:

  • Lead ServiceNow platform delivery across HRSD, Procurement (S2P), WSD, VR, ITSM, and related modules, ensuring solutions meet business priorities and quality standards.

  • Lead ServiceNow platform delivery across HRSD, Procurement (S2P), WSD, VR, ITSM, and related modules, ensuring solutions meet business priorities and quality standards.

  • Manage the Capacity Team, balancing workloads, forecasting resource needs, and optimizing allocation for platform delivery efficiency.

  • Act as People Manager (PML) for assigned staff, conducting performance reviews, career development planning, and skills coaching.

  • Collaborate with stakeholders, Product Owners, and Technical Leads to define platform delivery priorities and schedules.

  • Monitor and report delivery KPIs, implementing improvements to enhance speed, quality, and stakeholder satisfaction.

  • Provide technical oversight to ensure all platform solutions follow ServiceNow best practices, architectural standards, and governance guidelines.

  • Maintain clear, consistent communication with business and technical stakeholders throughout delivery cycles.

  • Partner with vendors and third-party providers to ensure platform delivery commitments are met.

  • Ensure compliance with IT governance, security requirements, and ServiceNow platform delivery standards.

Qualifications & Skills:

  • Minimum 10 years’ experience in ServiceNow platform delivery, with leadership and hands-on expertise.

  • ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Application Developer (CAD) required.

  • Proven track record in delivering HRSD and ITSM solutions, including configuration, customization, and best practices.

  • Strong understanding of ServiceNow modules, integrations, and enterprise-scale deployments.

  • Experience in capacity planning, resource management, and workload optimization.

  • Excellent leadership, communication, and stakeholder management skills.

  • Familiarity with Agile or hybrid delivery methodologies.

  • Prior experience as a people manager in a technical delivery environment.

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