Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Director Global Complaint Vigilance位置：
Latin America, Brazil, Sao Paulo, Sao Jose dos Campos工作地点：
混合你会做什么
Atualmente estamos com 4 posições abertas para Analista Senior.
The SR COMPLAINT VIGILANCE ANALYST is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally (as needed) including but not limited to:
Key Responsibilities
- Evaluate complaints in alignment with the product quality complaint program. This may include, but is not limited to, trend analysis, assignment of complaint to manufacturing site, review of manufacturing site investigation, complaint closure as applicable, and escalation as needed.
- Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
- Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
- Complete Annual Drug Product Review contributions, Complaint Vigilance reports, and presentations per established procedures. Prepare and issue meeting minutes and ensure action items are complete.
- Assist with/participates in various projects and activities related to Complaint Vigilance processes, system implementations, and improvements.
- Monitor Complaint Records in the complaint management system to ensure standard processes are being followed and complaints are closed as required.
- Compile product and lot-specific complaint trending data and complaint closure metrics as requested.
- Support internal and external audits and inspections as a Subject Matter Expert as needed.
- Provide training and guidance to junior analysts on complaint vigilance processes and procedures.
- As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
Required Qualifications
- Bachelor’s Degree in Science/Engineering or a related discipline
- Minimum 5 years of related experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experience
- Detail-oriented with the ability to document and track corrective actions and complaint investigations.
- Knowledge of regulatory requirements and quality assurance processes in the healthcare industry
- Proficiency in the use of computer systems and applications such as Microsoft Office Suite
- Strong analytical skills with the ability to interpret complex data and identify trends.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Language Requirement: Both Portuguese and English (effectively writing & speaking)
Desired Qualifications
- Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
- Problem-solving abilities and focus on accuracy and precision in data analysis and reporting.
- Advanced skills in PowerPoint and Excel include v-look up, H look-up, macros, and pivot tables.
- Experience supporting manufacturing, packaging, and development operations.
- Experience with complaint handling software applications.
- Experience with systems and tools supporting analysis and reporting including Power BI, Tableau.
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