Sr. Manager, NA Skin Health Ops

The Senior Manager, NA Skin Health Operations is responsible for managing regional, cross-functional teams, providing structure and direction, and collaborating effectively with key business partners.

Key Responsibilities 

• With limited direction, lead cross functional Skin Health project teams in a matrix environment to identify and recommend the best enterprise business proposition across Product Development, Supply Chain, and Commercial 

• Guide project teams through the development of strategies, options and business cases; drive activities to meet project and business objectives including approval of project recommendations through governance 

• Influence others beyond own scope and level (director and VP); lead communications with all level of stakeholders to enable informed decision making 

• Drive team accountability for deliverables and ensure projects meet milestones 

• Demonstrate business acumen, project management, communication, process management and team performance management; ask the right questions to understand business impact and risks 

• Make the complex simple and represent a true enterprise view when presenting opportunities and plans to the team and organization 

• Lead team thorough options analysis and drive cross-functional recommendations 

• Oversee a team of Project Managers responsible for delivering new products and managing the lifecycle pipeline, ensuring key project milestones are met. Project Managers lead cross-functional teams to develop plans that capitalize on commercial and supply chain opportunities, executing in line with the targets set in the 3-Year Operating Plans. 

• Excel at enterprise leadership and facilitation and collaboration; Identify and recommend the best enterprise business proposition 

• Engage teams in healthy debate/conflict, and deliver solutions 

• Scope definitions and control: stakeholder alignment, project planning, resource and risk management, team development and communication  

• Lead prioritization and options analysis with teams 

• Develop, manage and maintain up-to-date Project Timelines inclusive of all critical milestones, key interdependencies, financial commitments and resource constraints, while applying appropriate project scheduling techniques 

• Monitor project status and execution; report timely updates via Project Templates, Project Dashboards and Update Forms; and develop agendas, minutes, metrics, etc. for the teams 

• Deliver transparent, timely and effective verbal and written communication to teams, stakeholders and appropriate levels of the organization 

• Lead "lessons learned" exercises, share lessons among project leaders and other teams, integrate lessons into existing processes, tools and templates 

• Lead teams in use of ongoing risk management & communication tools 

• Proactively identify and escalate risks and issues to relevant stakeholders; lead development and delivery of tactical and achievable mitigation and contingency planning 

• Responsible for sitting with the business teams to provide proactive and transparent perspective and influence.  Expectations are that the Senior Manager, Project Lead leverages broad X-functional experience and knowledge to effectively challenge assumptions and Connecting dots from Commercial facing org to macro Supply Chain elements and tactical impacts. 

• Collaborate with business teams to offer proactive insights and influence decisions. This role requires leveraging extensive cross-functional experience to challenge assumptions and connect commercial operations with broader supply chain elements and their tactical impacts 

What we are looking for

Required Qualifications 

• Bachelor’s degree or equivalent in Engineering, Business Administration, or related field. 

• 8-10 years of progressive experience in manufacturing operations or project management within a related industry. 

• Proven leadership skills with experience managing multidisciplinary teams and driving operational excellence. 

• Strong analytical and problem-solving abilities, with experience in capacity planning, cost control, and performance metrics. 

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels. 

• Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines. 

• Strong organizational skills and the ability to adapt to a dynamic, fast-paced environment. 

Desired Qualifications 

• Proven track record with 8-10 years of progressive project management experience within complex operational environments, preferably in the beauty or consumer goods sectors. 

• Bachelor’s degree or equivalent in Business, Engineering, or related fields, complemented by certifications such as PMP or Agile Scrum Master. 

• Exceptional ability to translate complex data into actionable strategies, demonstrating innovative thinking and adaptability in fast-paced settings. 

• Strong leadership presence with a passion for cultivating high-performing teams and driving transformational change. 

• Advanced proficiency in project management software and analytical tools. 

• Demonstrated expertise in quality management systems and regulatory compliance. 

• Proficiency in relevant manufacturing software and tools for inventory management, production scheduling, and reporting. 

• Experience in implementing process improvements and change management initiatives. 

• Experience with Kinaxis is preferred.