Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
IT Manager Technical Platform Owner位置：
Asia Pacific, India, Karnataka, Bangalore工作地点：
混合你会做什么
Support analyst
This position reports into Support Lead and is based at Bangalore, India.
Who we are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.
Role reports to: Support Lead
Location: Bangalore, India
Travel %:
Pay: (If compliant with country laws)
What you will do
The Support analyst is responsible for analyzing support requests, classify and escalate request according to SOPs, troubleshooting, and providing technical support and guidance. You will also participate in project teams, advising on system improvements, and provide status reports and documentation to department management and business partners:
Key Responsibilities
· Develop and maintain support documentation for internal and external stakeholders
· Provide technical support to end-users and troubleshoot issues
· Collaborate with cross-functional teams to identify and resolve technical problems
· Assist in the implementation of new systems and technologies
· Conduct regular system audits and make recommendations for improvements
· Conduct feasibility studies, prepare reports, and create solutions to problems
· Provide status reports, progress reports, and documentation to department management and business partners
· Demonstrate an understanding of business partner needs, provide project support, and test solutions
· Contribute to concept design specifications for existing systems
· Troubleshoot existing program applications
· Compile and store necessary documentation, support SOPs and user training materials
· Read and interpret computer logic flowcharts for analysis and integration
· Monitor quality standards, system availability, and support SLAs
· Process employee suggestions and ideas for process improvement
What we are looking for
Required Qualifications
· Bachelor’s Degree or equivalent in Computer Science or related field
· 2-4 years of experience in a similar role
· Strong analytical and problem-solving skills
· Excellent communication and interpersonal skills
· Ability to work independently and as part of a team
· 2-4 years related experience in supporting using JIRA or other support ticket systems
Desired Qualifications
· Experience with Aprimo, Workfront, BrandMaker or a similar Marketing workflow tool is strongly preferred
· Experience with DAM, PIM, or MRM platforms, and Process Design is a plus
· Analytical skills and problem-solving skills
· Experience in Word, Excel, PowerPoint, SharePoint, and other MS office tools required
· Advanced verbal and written skills in English
· Experience in large and global enterprises is desirable
Qualifications - External
Bachelor’s Degree or equivalent in Computer Science or related field
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