Customer Deliver Analyst

我們做什麼

在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

我們是誰

我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

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你會做什麼

Key Responsibilities:

The Customer Deliver Analyst plays a critical role in improving customer experience and supply chain performance through data-driven decision making, digital tools, and AI-enabled and data-driven problem solving. This role partners across Sales, Customer, Planning, Transportation, Distribution, and Deliver teams to identify root causes, anticipate risks, automate recurring work, and recommend solutions that improve service, cost, inventory health, and operational execution.

Primary functional responsibilities can include:

• Use AI-enabled tools, automation, and advanced analytics to identify trends, root causes, service risks, and improvement opportunities across order management, replenishment, inventory, and logistics.
• Apply AI and digital tools to simplify recurring analysis, improve reporting speed, reduce manual work, and support faster decision-making.
• Translate complex data into clear business recommendations, including customer-level, SKU-level, ship-to-level, and network-level insights.
• Use tools such as Microsoft Copilot, Excel, Power BI, SAP/BW, EDI, Celonis, and other analytics platforms to investigate issues, summarize findings, and support continuous improvement.
• Collaborate with sales, customer, supply chain, and logistics teams to ensure accurate forecasting, improved logistics efficiency and efficient inventory replenishment.
• Lead and support process improvement initiatives focused on cost reduction, service level enhancement, and operational efficiency.
• Prepare and present data-driven recommendations to internal stakeholders and leadership.
• Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.
• Participate in cross-functional projects focused on supply chain optimization and customer service enhancement.
• Lead initiatives to standardize reporting formats, templates, and processes across the team and department.
• Design and maintain dashboards and regular reports for key supply chain metrics (e.g., forecast accuracy, service levels, inventory turns, on-time delivery).
• Lead short-term Sales & Operations execution alignment across cross-functional teams to ensure responsiveness and agility.
• Develop and leverage key business relationships to understand the customer expectations and internal policies/capabilities to proactively manage the business to meet customer expectations. 
• Identify, plan and implement end-to-end solutions that improve service, cost, or develop new capabilities
• Analyze, recommend, and implement modifications to customer purchasing patterns and Kenvue network for optimal service and improved logistics efficiencies
• Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures
• Find opportunities to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization.
• Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions
• Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
• Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).
• Support Sales/Demand Planning by providing item level POS and Supply Plan data and feature/ad/promo or reset ship dates.

What we are looking for

Required Qualifications

• Minimum of 0-2 years of related work experience required.
• Bachelor's Degree.
• Solid problem-solving and analytical skills required.
• Proficiency with MS Office, including advanced Excel required.
• Experience with data visualization tools (e.g., Tableau, Qlik, or Power BI, etc.) required.

Desired Qualifications

• Experience with developing digital solutions preferred.
• SAP experience preferred.
• Demonstrated ability and desire to learn and optimize new systems and applications preferred.
• A customer-centric mindset, with customer-facing working experience, is preferred.
• Experience working in the End-to-End Supply Chain (Sourcing, Planning, Manufacturing, Transportation, Distribution, Customer Service) is preferred.
• Business applications preferred, such as BW, EDI, Celonis or other ERP Systems.
• Process Excellence training or certification such as Lean, Six Sigma is preferred.
• Strong project management skills are preferred.
• Strong collaboration and communication skills with experience working on multi-functional teams preferred.

對您有什麼好處

這考慮了許多因素，包括工作地點、候選人的技能、經驗、教育水準和其他與工作相關的因素

Kenvue 很自豪能成為一個機會均等的雇主。所有合格的申請人都將根據業績獲得就業考慮，不分種族、膚色、宗教、性別、性取向、性別認同、年齡、國籍或受保護的退伍軍人身份，並且不會因殘疾而受到歧視。