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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Warehousing & Transportation Manager位置：
Asia Pacific, Philippines, Metro Manila, Taguig工作地點：
混合你會做什麼
The Customer Service Officer is responsible for supervising daily customer service operations, coaching and training staff, and ensuring customer satisfaction by resolving complex issues. You will also monitor compliance, prepare reports and budget recommendations, and advise management on process improvements:
Key Responsibilities
Lead and inspire a dynamic customer service team to exceed performance targets through innovative coaching, motivational strategies, and overseeing daily operations to ensure high-quality service delivery and customer satisfaction.
Design and implement customer engagement protocols and training programs that enhance satisfaction, loyalty, team skills, and performance.
Analyze customer feedback, service metrics, and operational data to identify trends, develop proactive solutions, and recommend process improvements.
Champion the integration of advanced CRM tools and technologies to streamline service delivery and personalize customer interactions.
Foster a culture of continuous improvement by encouraging creative problem-solving, knowledge sharing, and compliance with company policies, procedures, and regulatory requirements.
Collaborate cross-functionally and with management to align customer service initiatives and strategies with broader organizational goals, business objectives, and market trends.
Design and execute customer satisfaction surveys and use insights to drive service enhancements.
Resolve escalated and complex customer issues promptly and effectively.
Contribute to the formulation of business objectives, policies, and procedures to improve customer service operations.
Set clear performance goals for staff, conduct evaluations, and participate in recruitment and hiring decisions.
What we are looking for
Required Qualifications
At least 3 years and above years of progressive experience in customer service or related supervisory roles.
Strong negotiation, communication, and interpersonal skills to effectively manage teams and customer interactions.
Desired Qualifications
Proven ability to leverage technology and data analytics to drive service innovation and operational efficiency.
Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint.
Demonstrated ability to analyze data and develop actionable strategies to improve business outcomes.
Exceptional interpersonal and communication skills, with a flair for inspiring and managing diverse teams.
Strong strategic thinking and decision-making aptitude, capable of navigating complex customer scenarios with creativity.
Proactive and results-driven mindset with the ability to work independently and lead teams without direct authority.
Entrepreneurial approach with a focus on achieving both short-term targets and long-term organizational goals.
Excellent presentation skills to communicate ideas and performance metrics clearly to stakeholders.
Strong organizational, planning, and technical skills to manage multiple priorities efficiently.
Exceptional written and verbal communication skills to facilitate clear and effective information exchange.
A passion for cultivating a customer-centric environment that embraces change and champions excellence.
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