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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Cash Applications Senior Manager位置：
Asia Pacific, India, Karnataka, Bangalore工作地點：
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Deductions, Operations & Resolution Team Lead
Job Description:
Kenvue is recruiting for a Team Lead to support its Deductions Operations & Resolution Team. As a team lead, you will coordinate and support daily operations and help drive process optimization while ensuring adherence to compliance and performance standards.
This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue.
Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.
What You Will Do
Leadership and People Management:
- Provide direction, guidance and support to the core team, serving as a key point of escalation when needed
- Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded
Drive Operational Excellence
- Help execute against key KPIs and targets
- Support enterprise technology implementation and deployment
- Ensure all processes are compliant with internal and external audit requirements
- Partner with cross-functional teams (Sales, Finance, Customer Services) and lead governance forums to address root causes and track performance
- Process Automation: Performance manage automation, identify performance issues through root cause and corrective action analysis to maintain and improve automation effectiveness. Use process, customer and performance knowledge to identify automation performance enhancements.
Deductions/Dispute Management Oversight
- End to End Deductions Ownership:
- Ensure completion of activities and volume by the team and in line with SLA
- Analytic Led Decision Making:
- Drive insights through deduction pattern analysis, return/credit trends, threshold based write offs, and workload prioritization to reduce leakage and improve recovery
- Root cause analysis and deduction resolution
- Reporting & Analytics, customer deduction pattern and returns analytics
- Ensure completion of monthly threshold write off
What We Are Looking For
Required Qualifications
- Bachelor’s degree in finance, accounting, or related field.
- Minimum of 5-7 years of relevant Finance experience, preferably with exposure across Disputes/Deductions Management and/or AR Reporting
- Experience working in shared services or a global business services environment.
- Fluent in English, with excellent communication and stakeholder management skills
- Ability to work individually and in a team-oriented environment.
- A can-do attitude and ability to work on multiple tasks with minimal supervision.
- Ability to work under pressure with excellent problem-solving skills.
Desired Qualifications
- Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required
- Proficiency in ERP systems (SAP or equivalent)
- Knowledge of automation tools and technology used in financial operations.
What’s In It For You
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More!
- Learning & Development Opportunities
- Employee Resource Groups
Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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