Defect Triaging Analyst (Operations Excellence)

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Job Title: Defect Triaging Analyst (Operations Excellence)

Position Overview: As a Defect Triaging Analyst within our MDM Program, you will be instrumental in reviewing, classifying, and prioritizing reported defects. Your role will involve collaborating with technical, process, and data teams, testers, and other stakeholders to thoroughly understand defects' nature and impact, ensuring they are resolved efficiently and effectively.

Key Responsibilities:

• Defect Review: Analyze reported defects to comprehend the underlying issues, discovery methods, and potential impacts on the system.
• Severity and Priority Assessment: Assign appropriate severity and priority levels to defects based on their criticality and overall impact.
• Root Cause Analysis: Conduct thorough investigations to identify root causes of defects, including instances of duplication.
• Defect Triage: Categorize defects broadly as technical, process, data, or training-related, and assign them to the relevant teams for resolution.
• Defect Management: Maintain a comprehensive log of defects, track their progress, and ensure they move seamlessly through the resolution workflow.
• Collaboration: Work closely with developers, testers, Business Process Owners (BPOs), Technical Process Owners (TPOs), and other stakeholders to clarify defect details and ensure effective resolution.
• Documentation: Create and maintain clear triaging documentation to enhance communication and understanding among all parties.
• Meeting Facilitation: Lead or participate in defect triage meetings to review and discuss defects collaboratively.
• Reporting: Generate insightful reports on defect trends, resolution rates, and other relevant metrics to inform stakeholders and guide decision-making.

Required Skills and Knowledge:

• Understanding of Software Development Lifecycle: Familiarity with the software development lifecycle, including testing and defect management processes.
• Defect Management Tools: Proficiency in defect tracking tools (e.g., Jira, Confluence, Solution Manager) to facilitate efficient management of reported issues.
• Analytical Skills: Strong ability to analyze defects, identify patterns, and determine root causes to inform actionable solutions.
• Communication Skills: Excellent verbal and written communication skills to effectively engage with developers, testers, and other stakeholders.
• Problem-Solving Skills: Proven ability to identify and resolve issues related to defects in a timely manner.

Basic Qualifications:

• Experience: 2+ years of experience in identifying incomplete or inaccurate data, determining root causes, and implementing escalation plans.
• Process Improvement: 4+ years of experience in creating process improvements through automation and analytical methods.
• Project Management: Demonstrated project management experience, including managing a portfolio of projects, driving timelines to completion, and organizing multiple action plans across functions.

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