Global Complaint Vigilance Analyst 1

我們做什麼

在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

我們是誰

我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

Role reports to：

位置：

工作地點：

你會做什麼

This role focuses on performing return sample receipt and evaluation in accordance with Standard Operating Procedures. This position may also provide administrative support, project support, and perform other quality tasks as appropriate. The Analyst 1 evaluates returned field samples, product quality complaints, and processes cases in accordance with Standard Operating Procedures using the Product Quality Management System (PQMS).

This may include but is not limited to:

• Review of consumer complaints, interaction with the Consumer Call Center to resolve any discrepancies, coordination of field sample evaluation and prioritization with Complaint Analysts, communication with internal and external manufacturing sites, and maintenance support of the field sample processing area and supplies as appropriate.

• This role may also provide project support and perform various administrative duties such as retrieving products that have been dispositioned, providing historical records, creating spreadsheets, and maintaining performance and metrics data.

What we are looking for

Required Qualifications

• Bachelor’s degree or equivalent in Life Sciences, Pharmacy, or a related field.

• 0-2 years of experience in complaint vigilance, complaint analysis, pharmacovigilance, data evaluation, or related quality assurance functions.

• Proficiency with Microsoft Office applications, including advanced Excel functions such as VLOOKUP, HLOOKUP, macros, and pivot tables.

• Strong analytical skills with the ability to interpret syndicated data and generate actionable insights.

• Effective communication skills to liaise across multiple departments and respond to customer inquiries.

• Detail-oriented with the ability to document investigations and corrective actions accurately.

Desired Qualifications

• Proficiency in data analysis tools (e.g., Excel, SQL) and eagerness to learn advanced analytics platforms.

• Excellent communication skills to effectively collaborate with global teams and present findings clearly.

• Demonstrated ability to adapt quickly in a dynamic regulatory environment and embrace innovative technologies.

• Strong ethical standards and commitment to maintaining data integrity and patient safety.

• Ability to identify subtle patterns and anomalies in complex datasets.

對您有什麼好處

這考慮了許多因素，包括工作地點、候選人的技能、經驗、教育水準和其他與工作相關的因素

Kenvue 很自豪能成為一個機會均等的雇主。所有合格的申請人都將根據業績獲得就業考慮，不分種族、膚色、宗教、性別、性取向、性別認同、年齡、國籍或受保護的退伍軍人身份，並且不會因殘疾而受到歧視。