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Role reports to：
Senior Manager, Quality & Compliance位置：
Asia Pacific, Philippines, Metro Manila, Taguig工作地點：
混合你會做什麼
This position reports to Senior Manager, Quality & Compliance and is based in Taguig, Philippines
The Global Complaint Vigilance (GCV) Quality & Compliance Specialist leads Global Complaint Vigilance (GCV) project management and audit tracking, and trend analysis. It serves as a key contributor to GCV Quality Systems and func
tions as a Super User for QMS platforms including Veeva, and EtQ. Additionally, this role supports Quality & Compliance (Q&C) oversight of GCV and Global Consumer Care (GCC) business and operational initiatives, issue management, documentation, and audits. The position ensures that GCC and GCV operations align with Kenvue policies, internal processes, systems, procedures, and all applicable regulatory and health authority requirements.
What You Will Do
GCV Project Management Leadership
Leads GCV project management activities and oversees project execution.
Manages GCV projects in Smartsheet, ensuring accurate timelines, deliverables, and team alignment.
Conducts monthly meetings with Project Leads to review status, discuss risks and roadblocks, and drive issue resolution.
Audit Tracking, Trending & Inspection Support
Documents audit and inspection information in the Audit & Inspections application.
Prepares and facilitates the quarterly Audit & Inspections Review meeting with the GCV Leadership Team.
Supports GCC and GCV participation in regulatory inspections and Global Regulatory Compliance (GRC) audits, ensuring timely follow up and
remediation of related observations.
Supports implementation of the GCC and GCV Internal Audit Program.
Prepares GCV and GCC global metrics and trends for audits.
Quality Systems Representation
Leads GCV representation in global quality systems–related forums, including Training Process Owners and QMS transformation projects.
Serves as Super User for Quality Systems applications including Veeva and EtQ Symphony.
Manages EtQ user access for GCC and GCV teams including EtQ quarterly clean-up and annual user recertification.
Acts as Training administrator, overseeing curricula and user group management for GCC and GCV Q&C.
Participates in Quality Systems Community of Practice (COP) and the EtQ Super User Network (SUN) Forum.
Supports GCC Q&C KPI preparation.
Documentation & Quality Governance Support
Supports global and regional document pre-review process for GCC and GCV.
Supports GCC related quality documentation, including document uploads and review approvals.
Supports issue management, documentation, and audit readiness activities for GCV and GCC.
Cross Functional Collaboration
Builds strong partnerships with GCC, GCV, Safety and Pharmacovigilance and Quality Systems teams.
Participates in cross functional projects and initiatives as assigned.
What We Are Looking For
Required Qualifications:
College/ University Degree
Minimum of 5-8 years relevant experience in a regulated industry is required.
Previous experience in complaint vigilance, medical safety or similar environment is preferred.
Previous auditing and/or corporate or regulatory inspection support experience is required. Global exposure and experience are an asset
What’s In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
Learning & Development Opportunities
Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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