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Global Technology & Content Management Analyst

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ID:
2507034241W

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Global Technology & Content Management Analyst

我們做什麼

Kenvue,我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎,植根於科學,是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

我們是誰

我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成,他們的職場文化中,每個聲音都很重要,每一個貢獻都受到讚賞。 我們熱衷於洞察, 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心,成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本,熱切關懷,以科學贏得信任,以勇氣解決——有絕佳的機會等著您!加入我們,塑造我們和您的未來。有關更多資訊,請按兩下 here.

Role reports to:

Associate Manager, Global Technology & Content Management

位置:

Asia Pacific, Philippines, National Capital, Paranaque

工作地點:

混合

你會做什麼

Key Responsibilities

The Analyst’s key responsibilities include:

  • Request and document complex local data change controls, collaborating with the local requester to ensure that the change requested adheres to the master data processes and partners’ requirements at the global and regional levels.
  • Curate and publish corporate, brand and product knowledge articles ensuring accurate and consistent information is available to the GCC and its partners.
  • Maintain accurate and detailed content management workflow statistics supporting dashboard metrics.
  • Collaborate with Information Technology to report and help solve content management tools and applications.
  • Contribute to master data change controls and knowledge projects, including defining and refining requirements, partner expectations and timelines, and communications at governance meetings.
  • Identify novel approaches to master data and knowledge management to simplify and streamline processes.
  • Request and execute change controls, aligning to regional and global master data governance.
  • Ensure the usability and integrity of system master data and content by reviewing a representative set of change requests for accuracy, completeness and applicability to business rules.
  • Assist with training and development of training materials as needed.
  • Review Master Data Management standard operating procedures, work instructions and forms.
  • Contribute to incidences, investigations and corrective actions / preventative actions.
  • Support system upgrade activities including: requirements definition, testing and training.
  • Work multi-functionally with and mentor Content Analyst and System Analyst Contractors to ensure end-to-end alignment within system and across system maintenance activities.
  • Exercise the highest level of integrity with performed responsibilities and tasks.
  • In a timely and prompt manner, identify, report and seek correction for deviations.
  • Embrace a behavior of employee involvement and dedication to doing the job right the first time.

Qualifications

The qualifications include:

  • BA/BS in business or technology required
  • Proficiency in Microsoft Excel; visual basics programming experience required
  • Minimum 4 - 6 years’ experience in enterprise systems and content administration; contact centers/customer service environments and work in global product databases required
  • Understanding of data/knowledge management systems and supporting automation tools and applications; experience in data hierarchies required
  • Understanding of content management supporting systems operations; experience in product configurations required
  • Experience in Supply Chain SAP product master data configuration required
  • Good technical and analytical skills with the proficiency to pinpoint data anomalies in records based on analysis
  • Strong customer service orientation, creative and positive problem solver
  • Strong leadership skills, able to direct individuals in the context of project related activities
  • Excellent written and verbal communication skills
  • Proven critical thinking skills

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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