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Role reports to：
Sales Director位置：
Asia Pacific, Thailand, Bangkok, Bangkok工作地點：
混合你會做什麼
The Group Customer Development Manager is responsible for leading and driving customer development strategies across key accounts and channels to deliver sustainable growth. This role partners closely with Sales, Marketing, Supply Chain, and Finance to strengthen customer relationships, optimize commercial performance, and ensure flawless execution of business plans at group and country levels.
Key Responsibilities
Customer & Commercial Strategy
Develop and execute group-level customer development strategies aligned with overall business objectives.
Lead joint business planning (JBP) with strategic customers to drive mutual growth and long-term partnerships.
Identify opportunities to expand distribution, assortment, visibility, and shopper activation across channels.
Sales & Performance Management
Own customer P&L, including volume, revenue, trade investment, and profitability.
Monitor sales performance, forecasts, and KPIs; proactively manage risks and opportunities.
Drive trade spend effectiveness and ensure optimal return on investment.
Cross-Functional Leadership
Act as the key interface between customers and internal stakeholders (Marketing, Supply Chain, Demand Planning, Finance, Regulatory).
Ensure flawless execution of launches, promotions, and customer-specific initiatives.
Align country teams on best practices, capabilities, and execution excellence.
Negotiation & Relationship Management
Lead commercial negotiations at group or strategic account level, including terms, pricing, and contracts.
Build strong senior-level relationships with key customer stakeholders.
Act as a trusted advisor to customers by providing insights on category, shopper, and market trends.
Category & Shopper Insights
Leverage data (sell-in, sell-out, market data, shopper insights) to identify growth opportunities.
Partner with Marketing to shape category growth plans and customer-specific activation.
People & Capability Development
Coach, develop, and inspire customer development or key account teams across markets.
Build commercial capabilities, customer-centric mindset, and performance discipline
What We Are Looking For
Required Qualifications
Education & Experience
Bachelor’s degree in Business Administration, Marketing, Sales, or related field (MBA preferred).
8–12+ years’ experience in Sales, Key Account Management, or Customer Development, preferably in FMCG, Consumer Health, or similar industries.
Proven experience managing strategic or regional/group-level customers.
Skills & Competencies
Strong commercial acumen and P&L ownership.
Excellent negotiation and influencing skills at senior levels.
Strong analytical skills with ability to translate data into action.
Strategic thinking combined with hands-on execution capability.
Strong leadership, communication, and stakeholder management skills.
Desired qualifications
Experience working in a matrix or multinational organization.
Willingness to travel across markets as required.
Strong proficiency in English (additional languages are an advantage)
Who are You ?
Key Performance Indicators (KPIs)
Ability to achieve Net sales growth and market share by customer/channel
Customer profitability and trade spend effectiveness
Joint Business Plan delivery
Quality of execution and launch excellence
Strength of customer relationships and engagement
What’s In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time & More!
Learning & Development Opportunities
Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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