Lead Analyst, Consumer Care Global Social Media

我們做什麼

在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

我們是誰

我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

Role reports to：

位置：

工作地點：

你會做什麼

The Lead Analyst, Global Social Media Support will primarily support systems and processes that enable social media activities managed by Kenvue Consumer Care. This role will also support other systems and processes that enable Consumer Care global and regional operations.

The Lead Analyst, Global Social Media Support is responsible for coordinating the day-to-day system support activities for the Kenvue Consumer Care organization at the Global, Regional, and Market levels. 

This will be done across systems (i.e., Sprinklr, etc.) and include:

• Supporting processes to deliver efficient, accurate, consistent, and effective solutions to business problems,
• Supporting the implementation and maintenance of the systems and processes that enable social media management,
• Executing tasks related to global and regional projects,
• Building subject matter expertise of social media systems and processes.

This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences. The goal of this position is to ensure the day-to-day Social Media Management work is delivered on-time and with quality.

What You Will Do

Key Responsibilities

• Partner with cross‑functional stakeholders to scope, prioritize, and deliver new social and privacy initiatives, ensuring alignment on requirements, timelines, and outcomes.
• Oversee change management, ensuring system updates are accurate, complete, and aligned with business rules and usability expectations.
• Pursue continuous process optimization, promoting standardization and scalable practices while supporting necessary regional flexibility.
• Author documentation required for the systems and processes that enable social media and privacy activities.
• Ensure strict adherence to all procedures and work instructions, including good documentation practices.
• Support SaaS (system as a service) release activities and solution deployment activities as appropriate, including but not limited to:
  • Identification and prioritization of system improvement opportunities.
  • Conduct impact assessments working with cross-functional partners as needed.
  • Notify stakeholder(s) of changes & their impacts and obtain appropriate approvals prior to processing requests within the necessary system(s).

• Manage optimization and standardization of:
  • Social account access management,
  • Social account two-factor authentication,
  • Social account recovery,
  • Shared mailbox management.

• Support non-conformance investigations (INVs) and corrective and preventative actions (CAPAs) as needed, through troubleshooting reported incidents, identifying root causes, proposing solutions, and managing the implementation with local and global stakeholders.

What We Are Looking For

Required Qualifications

• BA/BS in Business, Technology or other relevant fields 
• Minimum 5 - 7 years experience supporting social media related activities
• Strong understanding of tools that enable social media management, specifically moderation, engagement, publishing and reporting.
• Creative and positive problem solver with strong analytical skills, ability to pinpoint problems based on analysis and ability to demonstrate critical thinking skills.
• Results-oriented and detail-oriented with a willingness to take on responsibility and act with initiative, even while managing multiple tasks with potentially shifting and conflicting priorities and deadlines
• Excellent written and verbal communication skills in English
• Knowledge of additional languages is a plus.
• Ability to flex work schedule given the global nature of the role.
• Strong team player with the ability to work independently with little supervision.

Desired Qualifications

• Experience with Sprinklr or with other Social Media Management Platforms is an advantage
• Experience with OneTrust or other Privacy Platforms
• Experience with Copilot or equivalent technologies

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Flexible Work Arrangement
• Learning & Development Opportunities
• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

如果您是殘障人士，請查看我們的 殘障人士援助頁面瞭解如何申請便利