Lead Reporting & Analytics Analyst

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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

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Key Responsibilities

The key responsibilities include:

• Capture reporting & analytics requirements from users ensuring appropriate prioritization.
• Prioritize reporting & analytics workload on a day-to-day basis, ensuring requested reports and dashboards are generated timely and with quality.
• Design, build and execute reports and dashboards.
• Develop and own report templates and solve template issues.
• Collaborate with Kenvue IT to resolve reporting & analytics application, system integration and automation issues.
• Develop, automate and maintain SMART forms, reports and dashboards.
• Author and own procedures and work instructions governing GCC Reporting & Analytics.
• Own and contribute to GCC Reporting & Analytics-related incidences, investigations and corrective actions / preventative actions.
• Maintain workflow dashboard metrics, ensuring the GCC reporting & analytics group is adequately staffed.
• Enforce alignment of transactional master data to promote report standardization and consistency.
   

Qualifications

The qualifications include:

• BA/BS in business or technology required.
• Minimum 5 - 8 years’ experience in senior roles, leading reporting & analytics developers required.
• 5 years’ experience in Visual Basics and Python programming required.
• 5 years’ experience in database administration (Oracle, SQL Server and/or MySQL) required.
• Solid understanding of data management systems or contact management systems required.
• Experience in Generative AI required.
• Experience supporting contact centers operations a plus.
• Strong customer service orientation, creative and positive problem solver required.
• Strong analytical skills with the ability to pinpoint problems in data records based on analysis required.
• Strong leadership skills to direct individuals in the context of project related activities required.
• Excellent written and verbal communication skills required.
• Demonstrated critical thinking skills required.
   

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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