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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Director Global Complaint Vigilance位置：
Europe/Middle East/Africa, Czechia, Prague, Prague工作地點：
混合你會做什麼
The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:
Key Responsibilities
Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements
Lead a team to investigate and resolve product quality complaints effectively and efficiently
Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction
Develop and implement strategies to improve complaint handling processes
Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints
Provide guidance and training to staff on complaint handling procedures and best practices
Lead and oversee the development of innovative strategies to enhance the existing complaint processing system
Implement advanced systems for analyzing and predicting trends in product quality complaints
Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices
Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards
Required Qualifications
Minimum 8 years of experience in complaint management or related field
2-3 years of leadership experience
Bachelor’s Degree in Science/Engineering or a related discipline
Strong knowledge of regulatory requirements related to complaint handling and vigilance
Excellent communication and interpersonal skills to effectively interact with stakeholders
Proven leadership abilities to manage a team and drive results in a fast-paced environment
Expertise in product quality complaint management systems is a must
Proven track record of leading cross-functional teams and driving business growth
Strong analytical skills to interpret complex business data and make informed decisions
Ability to influence decision-making at executive levels both internally and externally
Demonstrated leadership in navigating through ambiguity, conflict, and complexity
Language Requirement: Local and English (effectively writing & speaking)
WHAT IS IN FOR YOU
Employee Benefits:
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time & More!
Home Office possibilities and working from anywhere (up to 30 days/year)
Pension Insurance
Learning & Development Opportunities
Meal vouchers, Pluxee benefit cafeteria, Company products with discount
Public transportation allowance
Employee Resource Groups
Office Facilities:
Nice area with restaurants with metro station 300 m from office
Modern office with coffee and fruit, focus rooms
Health and Wellness Benefits:
On-site gym and massages
Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
Multisport card
Parental leave and early returning parents program
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