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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Head of People Support and Knowledge位置：
Asia Pacific, Philippines, Metro Manila, Taguig工作地點：
混合你會做什麼
The Experience Design Manager, Solutions Hub is responsible for leading cross-functional teams to develop innovative, human-centered employee experiences by applying industry design experience, Service Now expertise, and Knowledge Management quality standards. You will partner across functions and lead a small team to understand user needs through data analysis, create solutions, and ensure alignment with business objectives while driving continuous improvement and operational effectiveness.
Key Responsibilities:
• Lead the design and execution of foundational user experiences for our cross functional Solutions hub, and internal employee support portal.
• Elevate the Solutions Hub’s self-service offerings, integrating industry knowledge with our internal Knowledge Management practices and design standards.
• Collaborate cross-functionally with product managers, delivery teams, process owners, stakeholders, and external partners to translate business needs into intuitive design solutions and enhance solution development.
• Mentor and inspire diverse teams through all phases of the development lifecycle, fostering a culture of creativity, innovation, continuous learning, and adoption of advanced methodologies incorporating AI.
• Drive user-centric research and both develop and monitor comprehensive dashboards and business scorecards to uncover insights, monitor key performance indicators, inform strategic business decisions, and report to leadership.
• Champion the integration of emerging technologies, environmentally sustainable design practices, accessibility, and diverse perspectives to keep the Solutions Hub at the forefront of experience innovation.
• Oversee the creation of scalable design systems and establish policies and procedures that ensure consistency, efficiency, regulatory compliance, and alignment with governance.
• Collaborate with analytics lead to translate insights into design improvements.
• Drive accessibility and personalization strategies for a global user base.
• Partner with Sr. Manager to align design with knowledge governance standards.
Required Qualifications:
• Bachelor’s degree or equivalent in Design, Human-Computer Interaction, Business, or a related field
• 5-7 years of progressive experience in experience design, service operation design, or related disciplines • Proven expertise in design thinking methodologies including discovery, ideation, iteration, and prioritization
• Strong leadership skills with demonstrated success managing and motivating cross-functional teams
• Exceptional communication skills to articulate complex concepts to diverse internal and external stakeholders
• Translate user insights into actionable strategies, designs, or service improvements.
• Strong UX and service design expertise (wireframes, prototypes).
• Expertise in user-centered design methodologies, prototyping tools, and data driven decision making preferred.
• Deep knowledge of human-centered design principles combined with analytical acumen to analyze and influence decisions preferred
• Superior organizational skills with meticulous attention to detail, ensuring thorough follow-up and execution
• Demonstrated ability to innovate within fast-paced environments and adapt to evolving business needs
• Passion for leveraging research and design to solve real-world problems and enhance overall user satisfaction
• Exceptional communication and synthesis abilities to clearly articulate concepts to both technical and non-technical audiences
• Strong leadership skills with the ability to inspire creativity and foster collaboration across domains
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