Kenvue 目前正在招聘 a：
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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Sr. Manager, Digital Solutions & Business Operations位置：
Asia Pacific, India, Karnataka, Bangalore工作地點：
混合你會做什麼
About Kenvue:
Kenvue is a leading consumer health company dedicated to providing innovative health solutions that enhance the well-being of people around the globe. We are committed to delivering quality products while ensuring customer satisfaction and operational excellence.
Position Overview:
We are seeking an experienced Manager – Support and Business Operations to lead and optimize support functions while driving overall business efficiency. The ideal candidate will bring 10+ years of experience in support and business operations, with a proven ability to enhance customer satisfaction, improve operational workflows, and foster strong cross-functional collaboration.
Key Requirements:
Tech Stack:
Must Have-
- Strong SQL (mandatory)
- Reporting tools (mandatory)
- Front-end exposure (.NET preferred)
- Understanding of frontend frameworks (React, Typescript, or equivalent).
- Hands on experience with backend API development using .NET / Node.js / Python (Preferred).
- Good understanding of REST APIs, microservices, and system design.
- Proven experience leading technical teams or projects
- Strong problem-solving and decision-making skills
Good to have-
- Ability to design and implement end-to-end ML/AI systems, focusing on scalability, performance, reliability, and integration with production applications.
- Data science basics (good to have)
- Cloud exposure (good to have)
- Experience collaborating across teams to translate business problems into effective AI-driven solutions.
- Nice to have Supply Chain Knowledge.
The role requires a results-driven leader who can combine technical expertise with operational excellence to streamline processes and deliver measurable business impact.
Key Responsibilities:
1. Team Leadership:
Lead, mentor, and develop a diverse team of support and operations professionals.
Foster a culture of continuous improvement, accountability, and high performance.
2. Operational Excellence:
Oversee the daily operations of the support team, ensuring timely and effective resolution of customer inquiries and issues.
Develop and implement processes and procedures to enhance operational efficiency and customer satisfaction.
3. SLA Tracking and KPI Management:
Establish, monitor, and report on Service Level Agreements (SLAs) to ensure compliance and timely service delivery.
Define, track, and analyse key performance indicators (KPIs) related to support operations, customer satisfaction, and team performance.
Utilize SLA and KPI data to identify trends and make informed decisions to drive continuous improvement initiatives.
4. Strategic Planning:
Collaborate with senior leadership to define business goals and develop strategies that align with Kenvue’s objectives.
Identify opportunities for process improvement and innovation within support and business operations.
5. Cross-Functional Collaboration:
Work closely with various departments, including Sales, Marketing, and Product Development, to ensure alignment and support for business initiatives.
Act as a liaison between support teams and other business units to facilitate communication and resolve issues.
6. Internal Customer/ End User Focus:
Champion an end-user/ internal customer-centric approach within the organization, ensuring that customer needs and feedback are prioritized in all operational decisions.
Develop and maintain strong relationships with key stakeholders, including end-user/ internal customers, to understand their needs and expectations.
7. Training and Development:
Design and implement training programs to enhance the skills and knowledge of support staff.
Stay current on industry trends and best practices to ensure the team remains competitive and informed.
Qualifications:
Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
10+ years of experience in support and business operations, preferably within the consumer health or related industry.
Proven track record of successfully managing teams and driving operational improvements.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple teams.
Experience with customer relationship management (CRM) systems and operational tools.
Strong problem-solving skills and a strategic mindset.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A dynamic and inclusive work environment.
The chance to make a meaningful impact on the health and well-being of consumers around the world.
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