Marketing Excellence Operations Manager

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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

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We are seeking a highly organized and strategic Marketing Excellence Operations Manager to support the Marketing Excellence function. The role is critical to building, scaling, and optimizing capability building programs that elevate marketing performance across both global and local marketing teams. The ideal candidate has expertise in learning and development, strong marketing acumen, and a passion for enabling teams to learn and grow.

The Marketing Excellence Operations Manager is tasked with enabling the delivery of the learning agenda – one that operates under the guiding principle of learning in the flow of work. However, it is still important that there is a central location where marketers can access guidance and resources on demand. To this end, the Marketing Excellence Operations Manager will own the Marketing Excellence digital experience, including Learning Management System (LMS) support. This role also involves designing, developing, and maintaining e-learning content and the learning portal, ensuring a seamless learning experience for all team members. The manager will coordinate learning agendas, manage key performance indicators (KPIs), and support the overall marketing excellence team in driving marketing effectiveness.

Key Responsibilities:

• Enable a learning agenda that promotes learning in the flow of work

• Own and manage the Marketing Excellence digital experience, ensuring effective LMS support.

• Design, develop, and maintain engaging e-learning content and a user-friendly learning portal.

• Oversee day-to-day operations – planning, timelines, cross functional coordination -  to provide a seamless and effective learning experience.

• Coordinate and lead calls with markets and functions to gather and synthesize the Marketing Learning Agenda.

• Manage KPIs, including capability measurement and skills assessments to track progress and effectiveness.

• Be on the forefront of how marketers learn – AI powered tools, workflow learning, team-based capability learning, etc

• Collaborate with the full marketing excellence team to support marketing effectiveness initiatives.

What we are looking for

Required Qualifications:

• Bachelor's degree in Marketing, Education, Instructional Design, or a related field.

• 5+ years of experience in learning and development, marketing operations, or related fields.

• Strong understanding of digital learning platforms and e-learning content development.

• Excellent organizational, communication, and project management skills.

• Proven ability to drive marketing effectiveness through operational excellence.

• Exceptional ability to manage complexity of working across multiple global brand teams and comfort with ambiguity.

Desired Qualifications:

• Experience working in or with a global-local matrixed organization.

• Familiar with marketing frameworks or capability models.

• Ability to translate strategic intent into operational plans.

• Proficiency with learning science and tools.

• Strong stakeholder management and influencing skills.

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