Order Management & Compliance Analyst

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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

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As a Order Management & Compliance Analyst, you will be an integral part of the Deliver team, responsible for leveraging analytics and strategic insights to enhance end-to-end operational support. Your primary focus will be on driving data-driven decision-making and optimising customer service delivery processes. This role involves managing and analysing customer orders, claims, and support processes on a day-to-day basis, ensuring timely and effective resolution of issues. By collaborating with cross-functional teams, you will play a crucial role in identifying opportunities for process improvement and driving the strategic development and streamlining of our support operations. Your analytical capabilities will be essential in transforming data into actionable strategies to elevate the customer experience and contribute to the overall success of the organisation.
 

Realize the Extraordinary Power of Everyday Care
1. Data-Driven Decision Making: By leveraging advanced analytics, the Order Management & Compliance Analyst can identify trends, pain points, and opportunities for improvement, ensuring that everyday interactions with customers are optimised for care and efficiency. This data-driven approach ensures that every customer touchpoint is thoughtfully considered and tailored to meet their needs.
2. Enhanced Customer Service Delivery: The role's focus on optimising customer service processes ensures that customers receive timely and effective resolutions to their issues, reinforcing the company's commitment to exceptional care in every interaction.
3. Proactive Issue Resolution: By managing and analysing customer orders, claims, and support processes, the analyst ensures that potential issues are identified and addressed proactively, minimising disruptions and enhancing the overall customer experience.
4. Collaborative Improvement: Through collaboration with cross-functional teams, the Customer Experience Analyst helps create a unified approach to customer care, ensuring that every department works together to deliver seamless and extraordinary service.
5. Strategic Development: The role's emphasis on driving the strategic development and streamlining of support operations means that the company continuously evolves and improves its processes, ensuring that the care provided is not only consistent but also innovative and forward-thinking.

What we are looking for

Required Qualifications

• Associate degree or equivalent education in a related field.
• 2-4 years of relevant experience in order management, customer service, or compliance roles.
• Excellent communication skills to interface with all levels of management and cross-functional teams.
• Strong analytical and problem-solving skills with the ability to work independently.
• Demonstrated ability to manage complex administrative tasks and coordinate multiple priorities efficiently.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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