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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Director Global Complaint Vigilance位置：
Europe/Middle East/Africa, Czechia, Prague, Prague工作地點：
完全現場你會做什麼
Job Overview: We are seeking a Product Quality Complaint Analyst III to join our team. This role is crucial for managing product quality complaints for the EMEA region and globally as needed. If you have a strong background in product quality, complaint management, and experience in manufacturing and packaging, we want to hear from you!
Key Responsibilities:
Complaint Evaluation: Assess complaints as part of our product quality program. This includes analyzing trends, assigning complaints to the correct manufacturing site, reviewing site investigations, and ensuring complaints are appropriately closed or escalated.
Information Processing: Review updates from our call center and medical safety teams to evaluate their impact on complaint triage and investigation processes.
Cross-Functional Collaboration: Work with teams such as Global Consumer Care and Medical Safety, as well as external representatives, to efficiently resolve complaints.
Reporting and Reviews: Contribute to Annual Drug Product Reviews, prepare Complaint Vigilance reports, and create presentations following established procedures. Ensure meeting minutes are documented and action items are completed.
Project Participation: Engage in projects related to enhancing our Complaint Vigilance processes and implementing system improvements.
Record Monitoring: Monitor complaint records in our management system to ensure adherence to standard processes and timely closure of complaints.
Data Compilation: Compile and analyze product and lot-specific complaint data and closure metrics as requested.
Audit Support: Serve as a Subject Matter Expert during internal and external audits and inspections.
Required Qualifications:
- Bachelor’s Degree in Science, Engineering, or a related field.
- A minimum of 5 years of experience in Quality Assurance or complaint management within the pharmaceutical, medical device, or nutritional industries.
- Detail-oriented with strong documentation skills for tracking corrective actions and investigations.
- Solid understanding of regulatory requirements and quality assurance processes in the healthcare sector.
- Proficient with computer applications, particularly Microsoft Office Suite.
- Strong analytical skills with the ability to interpret complex data and identify trends.
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
- Language Requirement: Fluent in local language and English (both written and spoken).
Desired Qualifications:
- Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
- Strong problem-solving abilities with a focus on accuracy in data analysis and reporting.
- Advanced skills in PowerPoint and Excel, including v-lookup, h-lookup, macros, and pivot tables.
- Experience in supporting manufacturing, packaging, and development operations.
- Familiarity with analytical and reporting tools such as Power BI and Tableau.
What’s In It For You
Employee Benefits:
- 5 weeks of vacation and 3 sick days
- Hybrid model of working / home office
- Pension Insurance
- Meal vouchers, Pluxee benefit cafeteria, Company product discounts
- Language course contribution
- Referral award
- Public transportation allowance
- Bonus based on company policy
Office Facilities:
- Office near metro with nearby restaurants
- Modern workspace with coffee, fruit, and focus rooms
Health and Wellness Benefits:
- On-site gym and massages
- Wellbeing reimbursement, long-term illness support
- Accident, life, and disability insurance
- Multisport card
- Parental leave and early-returning parent program
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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