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Role reports to：
Requisition to Pay End to End Support Lead位置：
Asia Pacific, Philippines, National Capital, Paranaque工作地點：
混合你會做什麼
We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support . This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases, and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.
Key Responsibilities:
Procure-to- Pay & Accounts Payable Duties:
Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
Check and understand the status of purchase requisitions and be able to communicate to owners where it is in the PR/PO creation process. Review and understand purchase orders contents and its connection to invoices.
Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures. Review and verify invoices, ensuring they were accurately processed and paid.
Reconcile accounts payable transactions and resolve discrepancies.
Assist in the maintenance of supplier records.
Support internal teams with financial documentation requests.
Contact Center Support Duties:
Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, and chat.
Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
Demonstrate proficiency in utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries. Handle inbound customer calls, emails, and chats professionally. Reach out to customers via and outbound.
What We Are Looking For
Required Qualifications:
2+ years of experience in Procurement, Finance and Shared Services or equivalent experience.
A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications. Possesses an excellent telephone manner and effectively communicates with clarity, conciseness, and professionalism.
Willing to work on a night shift schedule, with possible coverage during weekends and holidays to support 24/5 operations.
Demonstrated ability to multitask, efficiently handle multiple tasks simultaneously, and manage time effectively in a fast-paced environment.
Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
Thrives in a fast-paced, self-directed team-based environment, delivering results with efficiency and accuracy.
Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Preferred Qualifications:
Experience in a shared services organization (e.g. Finance, Procurement, or Accounts Payable resolutions)
Understanding of shared service and contact center operations
Experience with service center technologies and processes
What’s In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
Learning & Development Opportunities
Employee Resource Groups
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