R2P Payments Specialist

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The R2P Specialist is mainly responsible for the timely and accurate end-to-end payment processing for the countries being serviced by Global Services.  He/ She will be a liaison between AP (Accounts Payable) and Payment team and ensure that activities are executed within the aligned Service Level Agreements (SLAs), compliant to globally defined processes and have an effective quality management process in place.

The R2P Specialist will be responsible for AP/Payment related processes and interactions between business partners, 3rd Party Service Providers, Treasury, suppliers, bank partners and other business functions ensuring a positive end user experience.  He/she is also expected to identify continuous process improvements that will bring efficiency to the process and to the Accounts Payable teams and to support all audit requirements both internally and externally.

Key Responsibilities

Accurate and On Time Payment Processing:

• Validate payment requests received through various channels
• Work with banks and end users, third party vendors, suppliers on AP and payment discrepancies
• Reconcile AP subledger and identify corrective actions
• Work closely with Invoice processing team to address reconciliation findings
• Handle payment returns and all bank reconciliation processes/issues
• Perform postings for correct refunds allocation

Compliant Payment Processing:

• Perform control checks on payment related activities (e.g. payment block checks, large disbursements, duplicate reviews, etc.)
• Run and investigate Duplicate Payments Report
• Work with end users/vendors for recovery of duplicate and/or any defective payments
• Ensure all global and regional compliance responsibilities and reporting are met timely and accurately
• Ensure that all work being done is compliant with SOX policies and guidelines.
• Help the team to identify that controls are working properly and effectively, and raises issues and areas for development

Stakeholder Management/Customer Service/L3 Helpdesk Escalation:

• Deliver service excellence and maximize customer service satisfaction
• Identify, resolve and communicate critical user support issues in a timely manner. 
• Execute Voice of the Customer (VOC) action plan from different stakeholders
• Maintain professional attitude during service delivery and resolution of issues
• Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
• Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers
• Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
• Implement communication plans, change management frameworks, and support change management integration activities

Quality Management:

• Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
• Perform root cause analysis on recurring and/or quality issues
• Identify action plan for quality improvement
• Work with Third Party Service Providers and different business functions for action planning and execution
• Participate in Daily Management Systems to assess capacity, issues and focus areas

What We Are Looking For

Required Qualifications

• Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset
• Experience: Required years of related experience: 3+ Years
• Languages: Fluent in English; an additional European language is considered an asset

Desired Qualifications

• Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)
• Must have demonstrated experience with data analysis. 
• Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization.
• Strong MS Excel, PowerPoint, and Word skills

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