R2P Triage Specialist

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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

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The R2P Specialist will be responsible for the being the “single point of contact” (SPOC) for interactions between the requesters and business partners, sourcing specialists, contract champions (as needed, as referred by Sourcing) and Accounts Payable or R2P Specialists (as needed) ensuring a positive and compliant end user experience.  These interactions would primarily be (but not limited to) providing general assistance with no touch transactions – i.e.  Basic navigation guidance/help and more detailed assistance for low and high touch transactions - i.e. requisition creation, PO creation, receiving, PO closure and status updates. 

The R2P Specialist may be assigned to one or more categories and may be rotated to other categories as a back-up for other R2P Specialists

The R2P Specialist would also be responsible for ensuring a seamless experience for the requestor/business partner when using the sourcing and contracting services by coordinating the process/interactions with the Specialists in sourcing and contracting. 

The R2P Specialist is also responsible for ensuring compliance to the defined processes when engaging with the various end users (requestor, business partner, GS or BU Sourcing and other fellow Specialists).

Lastly, the R2P Specialist may have the primary responsibility for requesting for maintenance of new or changes to the supplier data in concert with its use within the source-to-settle process.

Key Responsibilities

Triage & Concierge Management

• Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.  
• Provides end user support for the J&J eMarketplace, and Sourcing eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions – following the category card instructions.
• Manages cases in SFDC
• Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Sourcing (applicable for requests w/ Sourcing activities)

Request for New or Changes to Supplier Data

• Defines data collection approach between the requestor and/or the vendor as necessary, collect and review data, evaluate supporting documents against country standards
• Prepares request forms (electronic or paper, as applicable) based on the supporting documents and data standards
• Follows-thru completion of requests and escalate as needed to ensure timeliness
• Monitors compliance to existing policies and data standards

Stakeholder Management/Customer Service/L3 Helpdesk Escalation:

• Deliver service excellence and maximize customer service satisfaction
• Identify, resolve and communicate critical user support issues in a timely manner. 
• Execute Voice of the Customer (VOC) action plan from different stakeholders
• Maintain professional attitude during service delivery and resolution of issues
• Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
• Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers
• Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
• Implement communication plans, change management frameworks, and support change management integration activities

Quality Management:

• Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
• Perform root cause analysis on recurring and/or quality issues
• Identify action plan for quality improvement
• Work with Third Party Service Providers and different business functions for action planning and execution
• Participate in Daily Management Systems to assess capacity, issues and focus areas

What we are looking for

Required Qualifications

• Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset
• Experience: Required years of related experience: 1-2 Years
• Languages: Spanish mandatory, English advance, Portuguese is a plus

Desired Qualifications

• Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)
• Must have demonstrated experience with data analysis. 
• Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization. 
• Strong MS Excel, PowerPoint, and Word skills.
• Flexibility and adaptability in a fast-paced environment

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability

“The hiring company may identify potential employee moves based on succession and/or development planning. All candidates need to apply through the formal bidding process”

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