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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Requisition to Pay End to End Support Lead位置：
Asia Pacific, Philippines, National Capital, Paranaque工作地點：
混合你會做什麼
What you will do
We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.
Key Responsibilities:
Procure-to- Pay & Accounts Payable Duties:
Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
Check and understand the status of purchase requisitions and be able to communicate to owners where it is in the PR/PO creation process. Review and understand purchase orders contents and its connection to invoices.
Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures. Review and verify invoices, ensuring they were accurately processed and paid.
Reconcile accounts payable transactions and resolve discrepancies.
Assist in the maintenance of supplier records.
Support internal teams with financial documentation requests.
Contact Center Support Duties:
Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, and chat.
Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
Demonstrate proficiency in utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries. Handle inbound customer calls, emails, and chats professionally. Reach out to customers via and outbound.
What We Are Looking For
Required Qualifications:
2+ years of experience in Procurement, Finance and Shared Services or equivalent experience
A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications. Possesses an excellent telephone manner and effectively communicates with clarity, conciseness, and professionalism.
Demonstrated ability to multitask, efficiently handle multiple tasks simultaneously, and manage time effectively in a fast-paced environment.
Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
Thrives in a fast-paced, self-directed team-based environment, delivering results with efficiency and accuracy.
Willingness to work in a shift-based schedule, including holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Preferred Qualifications:
Experience in a shared services organization (e.g. Finance, Procurement, or Accounts Payable resolutions)
Prior experience in a shared services environment, particularly within Finance, Procurement, or Accounts Payable for EMEA region
Solid understanding of requisition-to-pay processes and contact center operations
Familiarity with service center technologies such as ticketing systems, workflow automation tools, and ERP platforms (e.g., SAP, ServiceNow)
Demonstrated ability to manage and resolve high-volume transactional cases with precision and timeliness
Strong analytical skills with a focus on identifying root causes and driving process improvements
Experience supporting internal business requesters and external suppliers in a service-oriented capacity
Knowledge of performance metrics and service level agreements (SLAs) in a support environment
Ability to work collaboratively across cross-functional teams and communicate effectively with diverse stakeholders
High attention to detail and commitment to maintaining data integrity
Proficiency in Microsoft Office, especially Excel and Outlook
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