Senior Manager, Customer Strategy

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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

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The Senior Manager, Customer Strategy – Incubator will lead the development and execution of customer-centric strategies to deliver profitable omni-channel growth across a dynamic portfolio of emerging brands. This role sits at the intersection of customer, category, and brand strategy, translating enterprise priorities and performance insights into actionable customer plans and execution.

This leader will act as a strategic connector across Customer Development, Brand, Finance, Demand Planning, and eCommerce teams, ensuring alignment from strategy through execution while accelerating growth for incubator brands.

Key Responsibilities

Customer Strategy & Business Leadership

• Lead end-to-end development of customer strategies and joint business plans (JBP) across key retailers and channels

• Identify and activate growth levers (distribution, pricing, promotion, assortment, and shelving) to close gaps vs. plan

• Translate brand/category strategies into customer-specific activation plans that drive incremental growth

• Own customer-facing narratives including line reviews, top-to-tops, and business updates

Incubator Growth Acceleration

• Drive scaled growth for emerging/early-stage brands by building repeatable customer playbooks

• Identify whitespace opportunities, test-and-learn pilots, and new route-to-market strategies

• Balance speed vs. rigor in decision making to support agile incubation models

Data-Driven Insights & Storytelling

• Leverage syndicated data (IRI/Nielsen), panel data, and eCommerce analytics to inform strategy

• Translate complex data into clear, persuasive recommendations to influence senior leaders and customers

• Monitor performance, diagnose gaps, and adjust plans to optimize results

Cross-Functional Leadership

• Serve as the central integrator across Brand, Finance, Demand Planning, Supply, and Category teams

• Ensure alignment between IBP, customer plans, and execution

• Influence without authority to drive outcomes across matrixed teams

Team Leadership & Talent Development

• Manage and coach direct reports (A4 level), driving capability building and performance

• Foster a culture of ownership, agility, and continuous improvement

• Develop talent pipelines and succession plans within Customer Strategy

Financial & Operational Ownership

• Manage forecasting inputs, trade investment recommendations, and budget alignment

• Evaluate ROI of customer investments and optimize resource allocation

• Ensure execution against timelines, deliverables, and financial targets

What we are looking for

Required Qualifications

• A minimum of a Bachelor’s degree required

• 8+ years of experience in customer strategy, sales strategy, category/insights, or related roles

• Proven ability to lead customer-facing strategy and execution across major retailers

• Strong analytical capabilities with experience using syndicated and shopper data

• Demonstrated experience leading and developing teams

• Strong communication and influencing skills across senior stakeholders

Preferred Qualifications

• Experience in CPG, Health, Beauty, or Incubator/Emerging brand environments

• Expertise in omnichannel and eCommerce strategy (Amazon, omnichannel retail)

• Experience working in high-growth or ambiguous environments

• Strong financial acumen (forecasting, trade optimization, P&L understanding)

• Experience translating insights into customer-facing storytelling and sell-in strategies

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