Kenvue 目前正在招聘 a：
我們做什麼
在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
我們是誰
我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
ASPAC Technology Services Lead位置：
Asia Pacific, China, Shanghai, Shanghai工作地點：
混合你會做什麼
What will you do
The Sr. Site Delivery Manager is responsible for the delivery of personal computing capabilities, desk-side support, collaboration tools, and core infrastructure technology services to a cluster of markets and sites. This role will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met. He/she will collaborate across Technology Services (TS), Cyber, Business Unit IT (BUIT), and managed services partners to implement solutions, handle incidents, and technology demands. This role will execute strategies to ensure the delivery of agreed-upon capabilities to meet the evolving business needs. He/she will provide excellent customer service and maintain strong relationships with stakeholders. This role is also responsible for the technology health of the overall site operation, by providing in-catalogue TS capabilities efficiently and delivering in high quality to achieve great user experience (UX). Along with the peers, he/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure in a scalable and consistent manner across APAC.
What we are looking for
- Bachelor’s degree or equivalent
- 8 years’ experience in managing and delivering end-to-end IT infrastructure and end-user services
- Proven experience in executing enterprise IT infrastructure projects and managing day-to-day operation
- Solid customer focus and service orientation, with a keen interest to identify areas for improvement and scalability of services/solutions
- Excellent verbal and written communication in Mandarin/English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization
- Practical experience with performance metrics to measure operational performance and user experience (UX)
- Ability to lead, collaborate, and influence peers, subordinates, and management to achieve desired outcome
- Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality scalable services in a cost-efficient manner
- Proven experience to execute IT infrastructure strategy in alignment with global OKRs
- Strong analytical and problem-solving abilities
- A self-starter mindset coupled with excellent leadership and team management skills
- Well-rounded technical background and familiarity with ITIL framework and ServiceNow platform
- Act as TS Point of Contact and incident /service request escalation for IT Shared Services partner
- Equipped with a positive and “can-do” attitude, curious and always looking for opportunities to drive operational improvement
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