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ServiceNow Development Manager

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2607044564W
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Kenvue 目前正在招聘 a：

ServiceNow Development Manager

我們做什麼

在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

Role reports to：

Enterprise Applications Lead

位置：

Asia Pacific, India, Karnataka, Bangalore

工作地點：

混合

你會做什麼

The ServiceNow Development Manager is responsible for driving the successful delivery of ServiceNow platform initiatives, managing the Capacity Team to ensure optimal resource allocation, and fulfilling People Manager (PML) duties for assigned staff. This role ensures that all platform delivery outcomes meet quality, timeline, and business objectives while fostering team growth and operational excellence.

The position requires a ServiceNow Certified Architect or Certified Application Developer with a minimum of 10 years’ hands-on ServiceNow experience and proven expertise delivering HR Service Delivery (HRSD) and IT Service Management (ITSM) solutions.

Key Responsibilities:

  • Lead ServiceNow platform delivery across HRSD, Procurement (S2P), WSD, VR, ITSM, and related modules, ensuring solutions meet business priorities and quality standards.

  • Lead ServiceNow platform delivery across HRSD, Procurement (S2P), WSD, VR, ITSM, and related modules, ensuring solutions meet business priorities and quality standards.

  • Manage the Capacity Team, balancing workloads, forecasting resource needs, and optimizing allocation for platform delivery efficiency.

  • Act as People Manager (PML) for assigned staff, conducting performance reviews, career development planning, and skills coaching.

  • Collaborate with stakeholders, Product Owners, and Technical Leads to define platform delivery priorities and schedules.

  • Monitor and report delivery KPIs, implementing improvements to enhance speed, quality, and stakeholder satisfaction.

  • Provide technical oversight to ensure all platform solutions follow ServiceNow best practices, architectural standards, and governance guidelines.

  • Maintain clear, consistent communication with business and technical stakeholders throughout delivery cycles.

  • Partner with vendors and third-party providers to ensure platform delivery commitments are met.

  • Ensure compliance with IT governance, security requirements, and ServiceNow platform delivery standards.

Qualifications & Skills:

  • Minimum 10 years’ experience in ServiceNow platform delivery, with leadership and hands-on expertise.

  • ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Application Developer (CAD) required.

  • Proven track record in delivering HRSD and ITSM solutions, including configuration, customization, and best practices.

  • Strong understanding of ServiceNow modules, integrations, and enterprise-scale deployments.

  • Experience in capacity planning, resource management, and workload optimization.

  • Excellent leadership, communication, and stakeholder management skills.

  • Familiarity with Agile or hybrid delivery methodologies.

  • Prior experience as a people manager in a technical delivery environment.

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