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我們做什麼
在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
我們是誰
我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Regional Service Operations and Delivery Lead位置：
Asia Pacific, South Korea, Seoul, Seoul工作地點：
混合你會做什麼
This role is offered as a 12‑month fixed‑term contract. Any extension or conversion beyond the initial term would be subject to business needs and performance, and should not be assumed.
The Site Delivery Lead is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites. He/she will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met.
Key Responsibilities
Partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs.
Provide excellent customer service and maintain strong relationships with stakeholders. This role is also responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX).
Play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure.
What we are looking for
Bachelor’s degree or equivalent
8 years’ experience in managing and delivering end-to-end IT infrastructure and end-user services
Proven experience in executing enterprise IT infrastructure projects and managing day-to-day operation
Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions
Excellent verbal and written communication in Korean/English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization
Practical experience in handling performance metrics to measure operational performance and user experience (UX)
Ability to lead, collaborate, and influence peers, subordinates, and management to achieve desired outcome
Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner
Proven experience to execute IT infrastructure strategy in alignment with global OKRs
Strong analytical and problem-solving abilities
A self-starter mindset coupled with excellent leadership and team management skills
Well rounded technical background and familiarity with ITIL framework
Act as TS Point of Contact and incident /service request escalation for IT Shared Services partner
Importantly, a self-starter with a positive and “can-do” mindset, always looking for improvement opportunities
What’s in it for you
Competitive Benefit Package
Paid Vacation, Volunteer Time, and More!
Learning & Development Opportunities
Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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