Kenvue 目前正在招聘 a：
我們做什麼
在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
我們是誰
我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Director Global Complaint Vigilance位置：
Latin America, Brazil, Sao Paulo, Sao Jose dos Campos工作地點：
混合你會做什麼
Atualmente estamos com 4 posições abertas para Analista Senior.
The SR COMPLAINT VIGILANCE ANALYST is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally (as needed) including but not limited to:
Key Responsibilities
- Evaluate complaints in alignment with the product quality complaint program. This may include, but is not limited to, trend analysis, assignment of complaint to manufacturing site, review of manufacturing site investigation, complaint closure as applicable, and escalation as needed.
- Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
- Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
- Complete Annual Drug Product Review contributions, Complaint Vigilance reports, and presentations per established procedures. Prepare and issue meeting minutes and ensure action items are complete.
- Assist with/participates in various projects and activities related to Complaint Vigilance processes, system implementations, and improvements.
- Monitor Complaint Records in the complaint management system to ensure standard processes are being followed and complaints are closed as required.
- Compile product and lot-specific complaint trending data and complaint closure metrics as requested.
- Support internal and external audits and inspections as a Subject Matter Expert as needed.
- Provide training and guidance to junior analysts on complaint vigilance processes and procedures.
- As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
Required Qualifications
- Bachelor’s Degree in Science/Engineering or a related discipline
- Minimum 5 years of related experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experience
- Detail-oriented with the ability to document and track corrective actions and complaint investigations.
- Knowledge of regulatory requirements and quality assurance processes in the healthcare industry
- Proficiency in the use of computer systems and applications such as Microsoft Office Suite
- Strong analytical skills with the ability to interpret complex data and identify trends.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Language Requirement: Both Portuguese and English (effectively writing & speaking)
Desired Qualifications
- Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
- Problem-solving abilities and focus on accuracy and precision in data analysis and reporting.
- Advanced skills in PowerPoint and Excel include v-look up, H look-up, macros, and pivot tables.
- Experience supporting manufacturing, packaging, and development operations.
- Experience with complaint handling software applications.
- Experience with systems and tools supporting analysis and reporting including Power BI, Tableau.
如果您是殘障人士，請查看我們的 殘障人士援助頁面瞭解如何申請便利
