Sr. Customer Deliver Analyst

我們做什麼

在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。

我們是誰

我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.

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你會做什麼

The Sr Customer Deliver Analyst plays a critical role in driving operational excellence across order management, customer service, inventory management, logistics, and customer supply chain planning. This role leverages data, automation, AI-enabled tools, and cross-functional collaboration to identify service risks, solve complex business problems, improve decision-making, and enhance the customer experience.

Key Responsibilities

• Provide Best-In-Class customer service to our Customers by maintaining strong relationships and delivering impact to key metrics.
• Lead in identifying, planning and implementing end to end solutions that improve service, cost or unlock new capabilities.
• Act as liaison between Kenvue and the Customer to influence inventory and supply chain plans with the goal of growing both Kenvue and Customer sales.
• Use AI-enabled tools and advanced analytics to identify trends, summarize business issues, accelerate root cause analysis, and recommend corrective actions.
• Develop automated reporting, dashboards, and exception-based alerts to improve visibility to service, inventory, order management, and transportation performance.
• Apply digital tools such as Microsoft Copilot, Power BI, SAP/BW, EDI, Celonis, and ERP systems to simplify workflows and improve speed, accuracy, and decision quality.
• Use data to recommend, and implement modifications to purchasing patterns and products for optimal service and improved logistics efficiencies.
• Translate complex data sets into clear insights, recommendations, and action plans for internal teams, customers, and leadership.
• Identify opportunities to eliminate manual work through automation, process redesign, and standard work.
• Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
• Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).

• Deliver innovation to enable our business through the effective use of technology. 

• Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures. 

• Participate in the design & lead customer specific supply chain joint business planning, and Retail Customer Logistics’ Strategic Tactics which further our mission of being a best-in-class customer facing supply chain organization. 

• Identify opportunities and lead improvement projects to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization. 

• Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions. 

• Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.

What we are looking for

Referrered Qualifications

• Minimum of a Bachelor’s degree is required. 

• Minimum of 4 years of related work experience required. 

• Strong collaboration and communication skills with experience working on multi-functional teams required. 

• Solid problem-solving and analytical skills required. 

• Experience with data visualization tools (e.g., Tableau, Qlik, or PowerBI, etc.) required. 

• This position may require up to 10% domestic travel. 
• Experience within Supply Chain, Logistics, or related operations.
• Proficiency with MS Office, including advanced Excel.
• Strong analytical and quantitative skills, as well as proficiency with computer systems.
• Strong interpersonal skills to build relationships with our top customers and sales teams and to work effectively on cross-functional teams.
• Ability to think strategically, challenge convention, and be willing to take a leadership role within the team.

Preferred Qualifications

• Preferred experience growing businesses through entrepreneurial collaboration.
• Business applications experience preferred, such as SAP, BW, EDI, or other ERP Systems.

對您有什麼好處

這考慮了許多因素，包括工作地點、候選人的技能、經驗、教育水準和其他與工作相關的因素

Kenvue 很自豪能成為一個機會均等的雇主。所有合格的申請人都將根據業績獲得就業考慮，不分種族、膚色、宗教、性別、性取向、性別認同、年齡、國籍或受保護的退伍軍人身份，並且不會因殘疾而受到歧視。