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在 Kenvue，我們意識到日常護理的非凡力量。我們以一個多世紀的傳統為基礎，植根於科學，是標誌性品牌的品牌 - 包括您已經熟悉和喜愛的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科學是我們的熱情所在;關心就是我們的才能。
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我們的全球團隊由 ~ 22,000 名才華橫溢的員工組成，他們的職場文化中，每個聲音都很重要，每一個貢獻都受到讚賞。 我們熱衷於洞察， 創新並致力於為我們的客戶提供最好的產品。憑藉專業知識和同理心，成為 Kenvuer 意味著每天有能力影響數百萬人。我們以人為本，熱切關懷，以科學贏得信任，以勇氣解決——有絕佳的機會等著您！加入我們，塑造我們和您的未來。有關更多資訊，請按兩下 here.
Role reports to：
Senior Talent Onboarding Analyst位置：
Asia Pacific, Philippines, National Capital, Paranaque工作地點：
混合你會做什麼
The Talent Onboarding Analyst is responsible for the execution of assigned Talent Onboarding tasks to support employees, candidates, managers and other human resource teams at Kenvue. This role provides applicable services and global support in Onboarding activities which may include posting job requisitions, coordinating assessments, due diligence processes via background checks, generating offers, initiating laptop provisioning for new joiners and onboarding new hires into Workday.
The Talent Onboarding Analyst demonstrates customer service orientation, problem solving skills, and knowledge of Human Resource processes and related systems to perform responsibilities, operating as a liaison with candidates, employees, Talent Acquisition, the global HR service center teams, and external vendors as applicable.
Key Responsibilities:
Work to meet expected service levels and business performance goals by performing Onboarding Administration day-to-day delivery of services – sourcing, posting job requisitions, scheduling job interviews, coordinating assessments and background checks, generating offers, onboarding into HR system, and initiating laptop provisioning for new joiners.
Ability to work in cross-functional and cross geography teams leveraging people analytics and reporting techniques, using data to identify solutions to complex problems.
Access enabling technology to complete client inquiries and transactions.
Fully document all cases in case management application as required.
Escalate complex transactions for resolution or contact with third party vendors as appropriate.
Strong reporting and data analysis skills, which include accessing, evaluating and profiling data, and creating data visualizations to tell stories.
Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of services available to them.
Attend to and process customer inquiries and request by applying Onboarding Administration standard operating procedures and utilizing problem solving skills for resolution.
Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities within Talent Onboarding Solutions team in accordance with defined procedures and guidelines. Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution.
Take ownership of all Onboarding Administration assigned tasks, initiatives, and inquiries and ensure that they are resolved / completed efficiently and with a superior level of quality.
Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.
Ability to work autonomously and with limited direction or ambiguity.
Develop understanding of shared services operations and the Kenvue organization
Identify Talent Onboarding Solutions process improvement areas of opportunity on daily operational processes and provide support to implement these initiatives by highlighting and discussing key enhancements/automations/improvement programs with the Global Talent Onboarding Solutions Team Lead.
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
Other Responsibilities:
Support a variety of HR related requests and processes throughout the entire employee lifecycle in accordance with existing process documentation and HR policies globally. Areas of focus may include, but not limited to employee data management, compensation and benefits, and exit management.
Perform special projects and related duties as assigned.
Work in collaboration with other Talent Onboarding Solutions team members to execute tasks and fulfill key deliverables, seeking input and assistance as needed.
Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on Onboarding processes.
What We Are Looking For
Required Qualifications:
Associate’s/Bachelor’s Degree or Equivalent in HR or related field
At least with 3 years of related work experience
Demonstrates customer orientation and excellent customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong problem solving/issue resolution skills
Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
Experience with tools to report data, track and analyze trends
Preferred Qualifications:
Service Center experience, HR and/or Payroll Service Center preferred
Experience in one or more HR Functional domains (Benefits, Compensation, HRIS, Onboarding, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll
Strong written and verbal communication skills
Experience in data analysis and reporting preferred
Experience using Case Management tools (ideally SFDC, Service Now)
Knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, Outlook, Excel, Powerpoint, Internet Explorer)
A global mindset, with the capability to understand and correctly represent the needs of the countries and region
Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
Discretion, professionalism, confidentiality and judgment
Ability to prioritize workload and provide timely follow-up and resolution
Ability to work effectively in a fast-paced, self-directed team-based environment
What’s In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
Learning & Development Opportunities
Employee Resource Groups
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