eCommerce Customer Development Manager (Grocery Omnichannel, 12-month FTC maternity cover)

eCommerce Customer Development Manager (Grocery Omnichannel, 12-month FTC maternity cover)

Wat we doen

Bij Kenvue realiseren we de buitengewone kracht van dagelijkse verzorging. Gebouwd op meer dan een eeuw erfgoed en geworteld in de wetenschap, zijn we het huis van iconische merken - waaronder NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® en BAND-AID® die je al kent en waar je van houdt. Wetenschap is onze passie; Zorg is ons talent.

Wie we zijn

Ons wereldwijde team bestaat uit ~ 22.000 briljante mensen met een werkcultuur waar elke stem telt en elke bijdrage wordt gewaardeerd. We zijn gepassioneerd door inzichten, innovatie en toegewijd aan het leveren van de beste producten aan onze klanten. Met expertise en empathie betekent een Kenvuer zijn dat je elke dag de kracht hebt om miljoenen mensen te beïnvloeden. We stellen mensen op de eerste plaats, geven er veel om, verdienen vertrouwen met de wetenschap en lossen op met moed - en hebben schitterende kansen voor je klaarliggen! Geef samen met ons vorm aan onze toekomst - en die van jou. Klik voor meer informatie op here.

Rol rapporteert aan:

Senior Customer Development Manager, Ecommerce

Locatie:

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Werklocatie:

Hybride

Wat je gaat doen

This position reports into the eCommerce Senior Customer Development Manager (Omnichannel) and is based at the Reading office, UK

Who we are

At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives.  Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

What will you do 

The primary objective of this eCommerce Customer Development Manager role is to support the delivery of eCommerce revenue & profitability targets by driving increased eCommerce sales as part of the broader channel plan. You will actively seek out new opportunities to develop eCommerce sales growth within our Grocery customers, prioritising Tesco & JS. Finally, you will develop and build the wider capability of the sales and marketing organization, working with the regional team and local market teams, to develop and execute resources and materials that enable the organisation to better identify and execute on eCommerce opportunities.

This is a great opportunity for an ambitious individual to join the fast paced and fast-growing eCommerce team. You will have high visibility within the organisation given the business priorities around eCommerce.

Key responsibilities include:

• Being accountable for the ecommerce P&L for your respective accounts, delivering monthly internal & external reviews and actions plans

• Driving improved ROI of ecommerce on site and media investment

• Build eJBPs with priority customers to increase visibility of importance of ecommerce sales to deliver the total account business plans

• Become an extended part of the respective BU to drive total integration of ecommerce plans for true omni channel customer experience

• Collaborate with the in-store Customer Development and Shopper Marketing teams to build joined up retailer plans at all ends of the funnel.

• Own the .com sales performance of each of your retailers and regularly (monthly) present findings and learnings back to wider CD and Marketing teams across the business.

• Lead Onsite Retail media execution with Citrus Ad & Criteo working closely with our Agency partners and Search specialists

• Help drive and support plans to deliver an omnichannel experience for our customers based on eCommerce shopper insights.

• Work closely with peers and local/regional digital & eCommerce teams to identify best practices and processes to improve digital shelf metrics.

• Undertake analysis of channel performance, and competitive position. 

• Inspire local and regional organisation to accelerate investment into eCommerce by providing performance driven data and insight.

• Support local leadership for eCommerce, including practices in product presence, demand generation and analytics utilised to improve the sales of Kenvue products.

• Support local deployment of new technology that enhances eCommerce capabilities.

• Ensure all eCommerce customer service and supply chain processes are operating effectively.

• Unlock white space such as Quick commerce

The eCommerce Customer Development Manager will operate with agility, curiosity, and an entrepreneurial mindset to innovate, learn, and champion best practices deployment. This person will be responsible for creating a high-performance, insights led environment, promoting a culture of collaboration and innovation with cross functional partners locally and regionally.

What we are looking for

• Bachelor’s degree or higher

• Ability to drive strategy and change while implementing, analysing, and reporting on numerous concurrent projects. Ability to navigate well in ambiguity.

• Superior analytical skills and experience applying data to make decisions. Record of making decisions and implementing change.

• Project management experience with demonstrated ability to prioritize work independently and manage multiple tasks.

• Previous B2C eCommerce experience preferred

• Experience in B2C account management, sales planning, account development, or marketing preferred

• Understanding of end-user experience as it relates to online purchasing.

 

What’s In It for You

At Kenvue, we offer a collaborative and flexible working environment designed to help you thrive. You can expect hybrid working arrangements, competitive reward, and generous holiday entitlement. We’re passionate about your growth—providing learning opportunities, wellbeing support, and a culture where every voice is valued.

 

Equal Opportunity Statement

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

 

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