Logistics Service Analyst (Bilingual)

Wat we doen

Bij Kenvue realiseren we de buitengewone kracht van dagelijkse verzorging. Gebouwd op meer dan een eeuw erfgoed en geworteld in de wetenschap, zijn we het huis van iconische merken - waaronder NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® en BAND-AID® die je al kent en waar je van houdt. Wetenschap is onze passie; Zorg is ons talent.

Wie we zijn

Ons wereldwijde team bestaat uit ~ 22.000 briljante mensen met een werkcultuur waar elke stem telt en elke bijdrage wordt gewaardeerd. We zijn gepassioneerd door inzichten, innovatie en toegewijd aan het leveren van de beste producten aan onze klanten. Met expertise en empathie betekent een Kenvuer zijn dat je elke dag de kracht hebt om miljoenen mensen te beïnvloeden. We stellen mensen op de eerste plaats, geven er veel om, verdienen vertrouwen met de wetenschap en lossen op met moed - en hebben schitterende kansen voor je klaarliggen! Geef samen met ons vorm aan onze toekomst - en die van jou. Klik voor meer informatie op here.

Rol rapporteert aan:

Director Consumer Deliver Supply Chain

Locatie:

North America, Canada, Ontario, Markham

Werklocatie:

Hybride

Wat je gaat doen

Kenvue is currently recruiting for:

Logistics Service Analyst (Bilingual)

This position reports into the Customer Service Team Lead and is based in Markham, Ontario.

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who we are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Department: Customer Service
Location: Markham, Canada
Reports to: Manager, Customer Service
Travel: Up to 10%

What you will do

The Logistics Service Analyst (bilingual) will be responsible for managing an end-to-end (E2E) retail customer portfolio—from order receipt through to deduction resolution. The role will work closely with internal and external partners to identify opportunities that deliver joint value and enhance the customer experience. This individual will bring a strong continuous improvement mindset and use data-driven insights to streamline operations and drive customer satisfaction.

Key Responsibilities

• Own the daily customer management process from order receipt to deduction resolution, collaborating with Distribution, Transportation, and Customer Development teams.

• Identify and eliminate recurring process inefficiencies to increase order accuracy and product availability, contributing to OTIF-D (On-Time In-Full at Delivery) performance.

• Utilize tools such as SAP, High Radius, Tableau, Power BI, and other Kenvue systems to uncover insights and drive operational improvements.

• Foster strong customer relationships through proactive, timely, and solution-oriented communication.

• Partner with cross-functional teams including Transportation, Distribution, Ecosystems, Supply Chain, and Customer Development to minimize non-compliance deductions and support cash flow objectives.

What we are looking for

Education

• A university degree in a relevant field is required.

Required Skills & Experience

• Strong written and verbal communication skills.

• Bilingual (French & English, written and verbal).

• Collaborative team player who builds strong business relationships.

• High attention to detail, sense of urgency, and action-oriented mindset.

• Curious and passionate about continuous improvement.

• Business-savvy with experience delivering results.

• Strong analytical skills and ability to implement scalable solutions.

Preferred

• Relevant work experience is an asset; strong new graduates will also be considered.

• Experience with SAP ONES4, High Radius, Excel, EDI, Power BI, or Tableau is advantageous.

• Understanding of supply chain principles is a plus.

What’s in it for you

• Competitive Benefit Package*

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Learning & Development Opportunities

• Kenvuer Impact Networks

• This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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